IMG Travel Insurance Reviews

I have a valid claim due to injury.
The venue I had book is providing a non-cash voucher that could be used only with them for up to one year. Due to my injury, it is unlikely I will be able to use it. IMG is not covering that potion.

Instructions from customer service were clear and effective. Within a few days of submitting documents required, IMG came back and confirmed claim was valid and that they would pay within the usual period. I did not have to follow-up. My experience was excellent, beyond my expectations. I definitely would recommend Squaremouth and IMG to friends and family.

I canceled for medical reasons, and even thought policy was supposed to allow cancelation without reason, IMG has still not provided a refund.

n/a

IMG promptly provided the insurance documents and guidelines per requests.

So far the experience of filing a claim hasn’t been the easiest. I was not able to speak to agent just told to go online to file a claim. Hope to hear back from someone this week with an update.

I am waiting for a response to the part of the claim which I have made.
I am waiting to receive more payment receipts in order to complete my claim.

When filing a claim IMG should provide a list of all documents to be submitted before one starts to electronically file a claim; also, the electronic filing should allow for the document to be saved , if not complete, for later submission.

Very satisfied with IMG’s promot response.

Making modifications to the policy on the weekend was essentially impossible.
I was surprised that when we modified our policy to REDUCE the length of our travels by 2 days there was no change in premiums. That makes no sense to me.
I know your premiums are generally competitive but at 10% of cost, that seems high.