IMG Travel Insurance Reviews

Experience to date with IMG has been entirely unsatisfactory.

On our cruise September 9 - September 19, 2024 my husband James Alterbaum became ill, requiring a brief visit to a local hospital in Denmark and several treatments in the Oceania medical office. Total cost for medical treatments and services was $11435.94. I initiated the claim on October 3, 2024 and paid the full amount on my credit card later that month. IMG acknowledged receipt of the claim on October 3 and sent a few emails after that asking for more information which I promptly answered. I have not heard from them since the last acknowledgement on Oct. 31. I called them several times after that and their Customer Service Dept. pretty much blew me off. "It takes 5-7 more days". "It takes another 30 days." "Wait 60 days." etc.

Be advised that if I don't get a response from them this week I will initiate legal remedies, both directly, adminstratively, and regulatory against IMG and related services.

I know your rates are based partly in n age. My travel buddy is 4 years younger and her policy-the same as mine -is much cheaper even though her health is not as good as mine. I wish rates were more uniform within an age group.

However I look for coverage—mainly primary and evacuation if a major health event should occur. I find your offerings are more comprehensive in that regard than what is offered by the company with which I am traveling.

Img is a joke. I filed claim giving exactly what was requested

IMG requests items given with first filing.Anything to delay payment

I got this policy because it covered illness with dogs. The person who sold me the policy seemed knowledgeable. Only after getting the policy did I read reviews that the insurance company did not do a good job with incoming claims. The worried me so much, but I had already bought the policy.

Awaiting response from claim filed

We had to cancel our trip and was told the premium wasn't refundable.

My most difficulty was uploading documents. You have to keep splitting them up into categories

Very helpful and valuable insurance.

Not impressed with IMG. I know I made an error but the same policy I had in June for $750 was $1263 in November. Yes it was two days longer trip but a $500 increase was absurd. Customer service was less than helpful. Will not buy from IMG again.
Additionally, in my June trip we contacted them for medical assistance around 8 am and were told we had to call back when someone could actually advise. Not really helpful.

So far, the process has been very easy.
When our return flight was cancelled and rescheduled, we had to make additional hotel plans. I did reach out to IMG to see if we needed to clear anything through you, but were told we should just make our own reservations and then submit. The agent did offer to make suggestions, but we did not need that, as we'd already found a place to stay.
All is well so far...just need to submit our claim for the delayed flight.
Thank you!
-Rebecca and Stephen