IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Travel SE
We cancelled our original trip, but were able to transfer the policy to another trip. Customer Service was very helpful in facilitating this transfer.
Lori from ILReview Received: May 29, 2023Was this review helpful?2 out of 3 people found this review helpful“IMG policy: iTravelInsured Travel EssentialYelena from MAReview Received: May 26, 2023Was this review helpful?5 out of 5 people found this review helpfulWe are extremely unhappy with the way our claim has been handled. It's been almost two months since we started and no progress. We've been asked the same question over and over again requesting a refusal from airline to pay us reimbursement for canceled flight. And Vueling airline is not reachable in any way (phone, email etc.) what is confirmed by Expedia who we bought the tickets from.
Devastating experience. If it possible to give 0 stars I would do it.“IMG policy: iTravelInsured Travel SELuggage wheels were damaged by delta airlines had to check my carry on bag.
The delta airlines don't cover broken wheels on my luggage.
Had to buy replacement luggage
Michael from MAReview Received: May 26, 2023Was this review helpful?0 out of 9 people found this review helpful“IMG policy: iTravelInsured Travel SEEasy to use with many options. Excellent pre-order service answering questions.
A F from CAReview Received: May 25, 2023Was this review helpful?2 out of 3 people found this review helpful“IMG policy: iTravelInsured Travel SEIMG was great and very affordable. Customer service agents were very pleasant, knowledgeable and went above and beyond. I will definitely be purchasing a policy in the future.
Shandy from GAReview Received: May 23, 2023Was this review helpful?3 out of 6 people found this review helpful“IMG policy: iTravelInsured Travel SEI filed a claim but it was denied because I didn't explain it correctly or they didn't understand. I filed an appeal on April 27, almost a month ago, and I still don't have an answer. At this point I'd say that travel insurance is worthless. I'm very disappointed.
Jean from CAReview Received: May 22, 2023Was this review helpful?14 out of 16 people found this review helpful“IMG policy: iTravelInsured Travel SEDifficult to deal with filing a claim for a timeshare rental from a private party. Never satisfied with documentation I have uploaded. Doctors notes emails exchanged between parties for rental trying their best to not refund me the $1600.00 for the room.
No more insurance for me going forward. To many headaches besides my wife’s illness I’ve been dealing with.Benjamin from RIReview Received: May 21, 2023Was this review helpful?13 out of 14 people found this review helpfulReview Updated: 06/18/2023
Terrible! I would give it a zero if I could. I went on IMG’s site to file the claim. Uploaded numerous documents, cancelled check for room, receipts, emails from time share owner, flight cancelation info, credit card receipts. The site that I used was never updated with the data I uploaded.The system is setup to deny you the claim from the beginning, Doctors note , plus the document they have for advanced medical questions, for cancelation. Still probed me for additional documentation, on top of what was sent. All I needed was $1600.00 for the room to be reimbursed. Only email communications, Wife has cancer, too much additional stress. There is no common sense from the customer service, just following scripts and checking off boxes. I can only imagine if we were both sick or on vacation and had to put in a claim. I am also amazed at how many reviews are good especially from people have not submitted a claim. I also was asked to sign a fraud claim form. Great like my doctor would lie on my behalf. Stay away from IMG. Terrible Company. Also Squaremouth keep an eye on this company, they are bad news.
“IMG policy: iTravelInsured Travel LX BasicI am in the process of filing a claim and am finding it very laborious. I will see how it goes.
BRUCE from COReview Received: May 18, 2023Was this review helpful?6 out of 6 people found this review helpful“IMG policy: iTravelInsured Travel SEService agent was helpful and very knowledgeable. He was able to review our trip and recommend a few different options, winnowing down the large number of policies available to, one’s best suiting our needs. He was able to assist us without hold times and pauses. He knew the information. He was confident , which made us feel confident with our choice
David from TXReview Received: May 17, 2023Was this review helpful?2 out of 4 people found this review helpful“IMG policy: iTravelInsured Travel SEHave purchased insurance with Squaremouth in the past. The experience has always been positive.
Vicki from COReview Received: May 15, 2023Was this review helpful?1 out of 2 people found this review helpful