IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Travel Essential
I bought the policy specifically for the pre-existing condition benefit since I have terminal cancer. At one point I thought I might need to cancel so I contacted IMG to confirm that if I had to cancel my trip I would receive reimbursement for my non-refundable airline tickets and they said Yes. Then shortly before the departure date, I contacted them again and they said No, I would only receive an airline credit (good for only six more months) and also I would only receive a maximum of 70% of the total trip cost. I guess it is my fault for not reading the fine print but this policy ended up being useless, especially the airline credit since if I had to cancel, it would be very unlikely that I would ever take another trip like this again, since I am dying. Fortunately I was able to go on the trip but I regret buying the policy.
RG from CAReview Received: May 14, 2023Was this review helpful?9 out of 9 people found this review helpful“IMG policy: iTravelInsured Travel SEI recently filed a claim with IMG on their web site using the online portal once I returned from my vacation - IMG has been slow to respond (3 business days) with assigning me a claim number - the IMG website does not indicate that my account has an active or existing claim - although I did receive an email from IMG indicating that they have received the information / documentation that I submitted online. I have sent IMG a secure message requesting an update on the status of my claim. At this time I have not received a status update on the submitted claim from IMG.
Walter from FLReview Received: May 12, 2023Was this review helpful?11 out of 13 people found this review helpfulReview Updated: 06/09/2023
The IMG web site did not at any time accurately reflect that I filed a claim or that I had an active claim being processed - the web site only listed my current and previous policies - correspondence with IMG worked well using the “secure messaging” function that is available on their web site - updates were made to me periodically via email - but at no time during the process could I check on the current status of my claim when logged into my account via the IMG web site.
In the end - my claim was reviewed and settled by IMG to my satisfaction in both a professional and timely manner.
“IMG policy: iTravelInsured Travel SEIMG processed my claim and awarded a fair settlement.
Customer from UTReview Received: May 11, 2023Was this review helpful?6 out of 6 people found this review helpful“IMG policy: iTravelInsured Travel SEWe recently filed a claim and we are hopeful that the process continues to go smoothly.
Shanda from TNReview Received: May 11, 2023Was this review helpful?0 out of 2 people found this review helpful“IMG policy: iTravelInsured Travel SEI have purchased IMG insurance several times and enjoy the peace of mind during my travels.
Thank you,
EricEric from OHReview Received: May 8, 2023Was this review helpful?0 out of 4 people found this review helpful“IMG policy: iTravelInsured Travel SEWe filed a claim because of an accident nothing to do with Civid-19.
RHONDA from MIReview Received: May 3, 2023Was this review helpful?0 out of 7 people found this review helpful“IMG policy: iTravelInsured Travel SEElizabeth from CAReview Received: April 30, 2023Was this review helpful?2 out of 2 people found this review helpfulI had a small medical claim ($250). IMG required me to submit over a dozen pages of records for every part of my trip. It took a few weeks to get paid also. This may all be standard. I’ve never had a claim before.
“IMG policy: iTravelInsured Travel SEWe had a question about our coverage during our trip and the chat function on IMG’s site was super helpful to clarify our coverage with regards to some concerns we were facing.
Laura from ILReview Received: April 28, 2023Was this review helpful?2 out of 4 people found this review helpful“IMG policy: iTravelInsured Travel SEI always use Square Mouth. One can easily buy the wrong insurance as I would have this time unless I had checked with your agent.
Thanks again,
Jim WhitticomJames from COReview Received: April 22, 2023Was this review helpful?3 out of 6 people found this review helpful“IMG policy: Patriot International LiteAll good. Good peace of mind when traveling outside the USA. Like how you can compare their different policies that match your travel destination.
Curt from VAReview Received: April 22, 2023Was this review helpful?2 out of 5 people found this review helpful