IMG Travel Insurance Reviews

I HAVE PURCHASED TRAVEL INSURANCE POLICIES FOR YEARS FROM IMG (EITHER DIRECTLY OR THROUGH SQUAREMOUTH). THIS IS THE FIRST TIME EVER THAT I NEEDED ASSISTANCE (I WAS STRUCK WITH COVID) IN ANOTHER COUNTRY (ARGENTINA) AND IMG'S EMERGENCY CUSTOMER SERVICE WAS BEYOND HORRIBLE!!!!!!! I WILL **NEVER** USE THEM AGAIN! THEY WERE COMPLETELY UNWILLING AND/OR UNABLE TO ASSIST ME IN FINDING MEDICAL ATTENTION. IT SEEMED AS THOUGH IMG'S "CONCIERGE SERVICE" PERSON HAD NEARLY ZERO EXPERIENCE IN DEALING WITH CLIENTS WHEN THEY ENCOUNTER A SEVERE MEDICAL ISSUE. I THINK MY CONCIERGE AGENT ACTUALLY THOUGHT THAT ARGENTINA WAS ONE OF THE UNITED STAES OF AMERICA! IN THE END, I HAD TO FEND FOR MYSELF AND COORDINATE ALL OF MY MEDICAL CARE, WHEN I WAS TERRIBLY ILL FROM NUMEROUS COVID SYMPTOMS! WHAT A WASTE OF MY HARD-EARNED MONEY! NEVER AGAIN!

They took forever to deny our claim. We thought we were insured for medical, specifically Covid-19, issues. We had to cancel events and book additional hotel rooms. Apparently none of this was covered. It seems like it is really not worth it to buy travel insurance at all, as it is impossible to anticipate all the different scenarios which might arise, and insurance companies are happy to deny claims.

Fast and easy way to get everything wrapped up for the trip. Got a great travel policy to give me the piece of mind while I’m on vacation.
Thank You 😊

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We have twice provided the documentation we have for our claim to address the expenses we incurred as a result of our covid infection while traveling. We have provided the name and contact information for the doctor we tried to see. We were told that UK protocols prohibited our visiting the doctor's office in person since we had tested positive. The doctor's instructions were to isolate for five days and test again. This forced us to reschedule our flights. Health directives at the time in New Castle, England confirmed that we were restricted from coming to the emergency room unless our covid infection was creating serious health issues.
Our communication with your IMG 24 hour assistance line at the time reassured us that all we would need to provide your company was positive PCR tests documenting our infection and we have done that. In our last email to you we also provided proof that our initial plane tickets were non-refundable. We feel that we have adequately provided all documentation you have asked for, so please fulfill your part of the insurance contract by covering the costs we have incurred. They are real, they are accurate and they were out of our control.

We are very frustrated with your ongoing delay in acknowledging our claim and continuing to say we have not responded to or complied
with your requirements. Please help us in resolving this. c comstock

I filed a claim around August 28 and still have not heard anything from IMG.

We're waiting on our claim to be processed.

Nothing to add, but thanks for asking.

Terrific web site and service answering my questions

Before I purchased IMG insurance through the Squaremouth site, I emailed IMG directly to get advice regarding the best plan to purchase, since I wanted to cover pre-existing conditions and I had not purchased insurance within the normally allocated time period following my downpayment. The response with advice was timely and thorough. I could have purchased directly through IMG, but I've used Squaremouth for other trips, and appreciate the service you provide. So I returned to your site, and purchased the policy the IMG agent suggested.