IMG Travel Insurance Reviews

Customer service rep was friendly and emailed me the form needed to file a claim.
Too early to submit additional feedback.

I filed my claim over 2 weeks ago and have had no response other than that the claim was received. The online system is not able to show the progress of the claim.

very nice

Claim not yet filed, but will be. I contacted COVID 19 during the trip and, by Chilean protocol. was quarantined three days (five days after start of symptoms). A positive test was obtained by the ship's doctor on board the ship Stella Australis. One day of the quarantine was spent in my room on the ship, and two days were spent in a hotel at Punta Arenas at my own expense. My claim will be for the hotel room in Punta Arenas, as well as for 3/20 of the cost of the trip.

Stephen Coutts

I have bought travel insurance for many, many years and have never made a claim. After a recent trip, I made a small medical claim. I had several questions regarding the paperwork and was pleasantly surprised when my call was answered within minutes. The claims rep had the answers and the follow-through was spot-on. Ongoing communication regarding the claim status was excellent and the check arrived as promised.
I realize that travel insurance is expensive and may never be needed, but I feel confident that IMG will handle any future claim quickly, competently and fairly. I will highly recommend this travel insurance to others.

Professinal

I just filed a claim yesterday and am waiting for their response. They said it could take several weeks to complete.

The process to buy travel insurance was very simple and self explanatory.

Our trip had to be cancelled due to my husband developing a severe infection requiring hospitalization and several weeks to recover enough to be able to travel.
It took four months from the date of our claim to settlement. In between we were asked to provide additional evidence, which we did.
We are pleased that our trip expenses were fully refunded.

Hello… our trip was postponed due to death in the family. Would like to pursue the claim we initiated.