Redion Travel Insurance Reviews

The pre-departure (and pre-purchase) questions I asked weren’t clearly answered by the Generali Global Assistance staff member. She seemed to have a script and couldn’t address my follow-up questions or explain — to me, anyway — the company’s policy regarding Covid. In fact, I felt she was getting a little irritated. She kept repeating what she’d said before, but couldn’t or wouldn’t elaborate on it. I had to scrutinize the policy myself —and it wasn’t easy — before deciding, finally, to buy it. It provided peace of mind.

Do to Hurricane Ian we were unable to make our cruise. On contacting Generali Global I was advised that I was past the 10 day free look period. So I was unable to cancel the policy. I feel that due to the circumstances of the request consideration should have been made.

Before I decided on a travel policy, I contacted a customer service rep and they were very helpful

Could have been 5 stars, but filing a claim on their website cost Generali one star: after entering data and attachments, the website dumped everything I had done. A phone call led to an acknowledgement that the site wasn't working, and I was instructed to fax my claim - an inconvenient process for most clients. Generali temporarily lost another star during the settlement process: I was notified that two checks would be issued, and the total was about $14 less than my claim. The accompanying explanation made no sense, but another phone call to the claims agent V.C. did clear it up, as she took the time to sort out what had happened and explained to me in a clearer manner. One other issue was that the first check came in a reasonable time, but the second did not. Twice I had to request it be reissued, and it took 8 weeks to finally settle. Bottom Line: 4 stars.

I filed a claim over a month ago and haven’t heard back. The online form did not have an option to check the particular coverage that I was filing for- missed connections. I could not get ahold of customer service on the phone and I would prefer being able to make a claim over the phone.

I need to add the charge for luggage we purchased in Porto, Sept 14, 2022, in the amount of $163.02, so I hope I can find the claim I filed to add it.

Quick, easy, Generali customer service were very easy to reach and helpful.

Son contracted Covid on trip. Had to stay longer due to quarantine requirements and for son to feel well enough to travel. Submitted itemized list of expenses incurred, which also contained explanation/justification for each expense, copies of receipts, credit card stmt and Covid lab test results via their online portal. Claim was processed in less than 3 weeks. Highly recommend

I had many questions related to the specific provisions and detailed coverages provided by the policy and so contacted the Generali customer service several times. A knowledgeable representative was always available, after minimal waiting on phone hold, and all provided detailed answers that I judged to be accurate.

I contacted General Global Assistance customer Service who promised to send me an email on how to file a claim for flight delay expenses, but I never received it. I ended up tracking down the mailing address for the insurer and sending a written claim with documentation, receipt of which was acknowledged, but I've heard nothing further. It has been only two weeks since I filed the claim, so I am hoping to receive a decision soon.