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SINCE 2004
208,688
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AVG. MONTH
887
Total Reviews
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SINCE 2004
5,297
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.9/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,297 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3188
  • 4
    1055
  • 3
    438
  • 2
    141
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    256
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  • “
    Redion policy: Preferred

    It is impossible to get a live person to talk to, either customer service or claim.

    Chou-Chik from VA
    Review Received: August 12, 2022
    Was this review helpful?
    13 out of 13 people found this review helpful
    Response from Redion

    Hello Chou-Chik. Thank you for your feedback. A dedicated customer service team member will be contacting you to offer assistance with any of your questions or concerns. Thanks for your patience.

    “
    Redion policy: Preferred

    When I first started filling out the form, I wasn’t able to save the first page of the form (before the attachments), so I had to retype all of my information. I was filling out the claim form from an iPad and I kept getting error messages when trying to upload some of the documents. It was very frustrating to have to keep retyping the information and re-uploading the documents. After several failed attempts to save the draft and upload documents, I had to use my husband’s Mac to upload the information. You will see that I still have a draft submission, but I wasn’t able to delete it.

    One minor additional point: I couldn’t figure out how to call customer service collect from Italy, so I had to pay for the call.

    Christine from GA
    Review Received: August 11, 2022
    Was this review helpful?
    21 out of 21 people found this review helpful
    Response from Redion

    Hello Christine. We are sorry to hear about your negative experience and the circumstances surrounding filing a claim. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. Thank you for your feedback, your patience, and your business. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

    “
    Redion policy: Standard

    they were reachable when we had our issues and did provide some recommendations. we will see how the claim goes.

    james from CA
    Review Received: August 11, 2022
    Was this review helpful?
    7 out of 8 people found this review helpful
    Response from Redion

    Hello James. Thank you for sharing your feedback. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Preferred

    Very easy application process and reasonable feed

    Frances from NJ
    Review Received: August 9, 2022
    Was this review helpful?
    3 out of 4 people found this review helpful
    Response from Redion

    That's great to hear Frances. Thanks for your feedback and purchase!

    “
    Redion policy: Standard

    It was very easy to file claim on line while on my European trip. Claim processed timely. Very pleased with the coverage.

    Sharon from OR
    Review Received: August 9, 2022
    Was this review helpful?
    12 out of 13 people found this review helpful
    Response from Redion

    Hello Sharon. That’s great to hear. Thanks for your feedback! We will share it with our customer service team.

    “
    Redion policy: Standard

    DC from MA
    Review Received: August 8, 2022
    Was this review helpful?
    2 out of 2 people found this review helpful

    It was a bit difficult to provide the level of details needed and some of the information was asked for repeatedly but overall the process was smooth and our personal rep was excellent. Had we not kept as detailed records as we did we would not have gotten our claim accepted. Still easier to collect from Allianz than from British Airways!

    “
    Redion policy: Standard

    I got Covid & they found 3 doctor offices for me. It was the weekend & the offices weren’t open. They should have known that Scotland has a ‘test & treat’ policy, whereby pharmacists can treat Covid patients. However, I tried that & im not sure how widespread that information is because the pharmacy I tried did not!

    Vicki from CA
    Review Received: August 8, 2022
    Was this review helpful?
    6 out of 7 people found this review helpful
    Response from Redion

    Hello Vicki. Thank you for sharing your feedback. We are sorry about your negative experience, and apologize for not meeting your expectations as we take customer service very seriously. A dedicated team member will review your case, and will be in contact with you to answer any questions or concerns.

    “
    Redion policy: Standard

    The only good experience I had after my luggage went missing was when I called Generali. They assured me I could wait and file my claim anytime within a year of my trip. Since I also caught Covid and I’m still not feeling well, this is a relief.

    Karen from NY
    Review Received: August 7, 2022
    Was this review helpful?
    5 out of 7 people found this review helpful
    Response from Redion

    Hello Karen. Thank you for your feedback. At your convenience, you can start your claim online, https://www.generalitravelinsurance.com/claimforms or you can contact us at 800-348-9505, or via email customerservice@generalitravelinsurance.com and a dedicated customer service team member can assist you with your claim.

    “
    Redion policy: Preferred

    It was amazing being able to analyze the different insurance options leveraging SquareMouth. Saved me so much time and gave me confidence knowing they, as a marketplace would have oversight to the claims process thru the purchasers. Thank you!

    Customer from from FL
    Review Received: August 7, 2022
    Was this review helpful?
    11 out of 16 people found this review helpful

    Review Updated: 09/07/2022

    Generali was quick to respond, review & pay my claim. Thank you! Bravo!
    Had great peace of mind knowing Squaremouth had oversight and a 0 complaint policy.

    Response from Redion

    Hello Kerry. That's great to hear. Thanks for your feedback and purchase!

    “
    Redion policy: Standard

    None, didn’t use policy, unknown it’s good or not

    Xiaoyan from TX
    Review Received: August 6, 2022
    Was this review helpful?
    2 out of 7 people found this review helpful
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Last updated: November 15, 2026