Redion Travel Insurance Reviews
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See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Standard
We had a medical issue while traveling. We called for assistance through their telemedicine line, but was told that they could not verify our policy number and could not help us. Called the customer service number the next morning and they verified our information, but were not very helpful In directing us. We were pretty much left on our own to figure out how to proceed and how to get home after our tour group left us mid tour.
Judy from GAReview Received: July 30, 2022Was this review helpful?9 out of 9 people found this review helpful“Redion policy: PreferredTerrible experience
Thus far
Contacted them for help regarding covid related sickness
All they offered was to demand that I get covid PCR testing despite being sick as **** and having multiple positive rapid home antigen tests showing covid positivityMarilyn from NYReview Received: July 29, 2022Was this review helpful?14 out of 16 people found this review helpfulResponse from RedionHi Marilyn. Thank you for your feedback. We’re sorry to hear about your negative experience, and for not meeting your expectations. We understand that you have since been contacted by one of our dedicated claims team members regarding your claim.
“Redion policy: PremiumCustomer service was lacking when we called From abroad when our luggage was delayed, but in the end we were able to recoup costs spent to replace emergency items.
Jennifer from NYReview Received: July 28, 2022Was this review helpful?6 out of 7 people found this review helpfulResponse from RedionHello Jennifer. Thanks for your feedback. We are sorry to hear about your negative customer service experience while you were abroad. We take customer service and the claims review process very seriously, and happy to know that your claim has since been resolved. If you have any additional questions or concerns, please reach out to us at 800-348-9505 or via email customerservice@generalitravelinsurance.com
“Redion policy: StandardIt was easy to apply and the cost appeared good for 4 people.
JANE from WIReview Received: July 28, 2022Was this review helpful?2 out of 3 people found this review helpfulResponse from RedionThat's great to hear Jane. Thanks for your feedback and purchase!
“Redion policy: StandardMeryle from NCReview Received: July 27, 2022Was this review helpful?0 out of 0 people found this review helpfulMy claim was handled ver quickly with no issues.
“Redion policy: StandardI would like an update on my claim prior to four weeks!!
Teresa from FLReview Received: July 23, 2022Was this review helpful?7 out of 12 people found this review helpfulResponse from RedionThank you for your feedback Teresa. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Our goal is to process claims within two weeks from the time that they're received, and our records indicate your claim was resolved in 13 business days. You should have received an email to your address on file from a dedicated team member with the details of your claim resolution on 7/21/22. Please feel free to reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.comany with any additional questions or concerns.
“Redion policy: PreferredSo far so good. Awaiting to hear from them. I filed my claim 4 days ago.
Sylvia from CAReview Received: July 22, 2022Was this review helpful?1 out of 9 people found this review helpfulResponse from RedionThank you for sharing your feedback Sylvia. Our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has been received and is under the review process with a dedicated claims team member. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: StandardMy claim was processed quickly and payment was efficiently posted to my account. I will use this company again when I travel.
Elaine from CAReview Received: July 22, 2022Was this review helpful?14 out of 14 people found this review helpfulResponse from RedionThat's great to hear Elaine! Thanks so much for sharing your experience and choosing to #TravelSmarter. We will share it with our Customer Service Team.
“Redion policy: PreferredWhen choosing my travel insurance I used the reviews on many insurance companies to compare which company I would choose. Then I called a few to check out their customer service and how they answered questions. Generali Global scored high in all important categories. They were easy to reach and answered all my questions. I did not need to file a claim but having the this coverage gave me peace of mind.
Karen from AZReview Received: July 21, 2022Was this review helpful?19 out of 19 people found this review helpfulResponse from RedionThanks for choosing Generali Karen! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
“Redion policy: StandardAm waiting on the outcome of the claim.
Steven from OHReview Received: July 21, 2022Was this review helpful?3 out of 8 people found this review helpfulResponse from RedionThank you for sharing your feedback Steven. Our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has been assigned and in the review process with a dedicated team member. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
Last updated: November 15, 2026