Redion Travel Insurance Reviews
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See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Standard
Good price and specifically addressed my concerns about Covid related interuptions
Robert from CAReview Received: March 6, 2022Was this review helpful?2 out of 3 people found this review helpful“Redion policy: StandardBeing able to purchase this insurance a few weeks before my trip alleviated much anxiety about traveling overseas
With all the issues related to Covid, and any other illness or accident.
We felt it was a reasonable price and easy to secure.Elaine from NYReview Received: March 3, 2022Was this review helpful?5 out of 8 people found this review helpful“Redion policy: PreferredWhen we had to cancel just before departure due to a positive Covid test, I called to notify a representative of the Generali Global Assistance insurance company who emailed me a packet of information to make a claim as promised. We will be filing a claim.
Ellen from MDReview Received: March 1, 2022Was this review helpful?8 out of 10 people found this review helpful“Redion policy: StandardYou web site needs more compute power in the back end. Very slow
Thomas from AKReview Received: February 27, 2022Was this review helpful?2 out of 4 people found this review helpful“Redion policy: StandardCan't rate Generali because did not use their service. I called only once before buying a policy to clarify coverage details
Dora from OHReview Received: February 27, 2022Was this review helpful?0 out of 5 people found this review helpful“Redion policy: PremiumThey do not cover COVID related issues, contrary to my understanding of their advertisement otherwise. Customer service was poor when I tried to discuss the situation with a representative. They refused to discuss anything until a claims person was assigned, which took weeks. Getting trip insurance from this company was complete waste of money. I will not use them again in the future. I whole heatedly, with great enthusiasm will advise friends and family to not use this company.
Robert from MDReview Received: February 26, 2022Was this review helpful?19 out of 21 people found this review helpfulResponse from RedionThanks for your review, we’re sorry the coverage didn’t meet your expectation. Actually, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Redion policy: StandardAs I didn't file a claim, I would not know whether to recommend or not.
Katherine from FLReview Received: February 25, 2022Was this review helpful?0 out of 4 people found this review helpful“Redion policy: StandardI thought I was protecting my trip from a COVID related loss. We we planned to visit to my 93 year old Father-in-law. After we made our plans and paid $2400 deposit for and AirBnB, he and the home where he lives both asked us not to come until the case rate declined. So we canceled
Our trip and we’re reimbursed everything except the AirBnB deposit. I filed a claim for reimbursement and it was denied.VALERIE from ORReview Received: February 23, 2022Was this review helpful?9 out of 10 people found this review helpfulResponse from RedionWe’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Unfortunately, Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance. Please contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions
“Redion policy: PreferredVery happy with the plan as well as the service. Having the travel protection insurance gave us the confidence to travel without the fear of losing our money due to a cancellation due to Covid-19. Thank you!
William from FLReview Received: February 20, 2022Was this review helpful?5 out of 6 people found this review helpful“Redion policy: PreferredI did not end up using Generali since the representative I spoke with had a haughty attitude and misinformed me - he insisted that Generali had dropped its coverage for covid in 2020! I ended up speaking with a Squaremouth rep who steered me to another policy.
louis from NYReview Received: February 18, 2022Was this review helpful?14 out of 14 people found this review helpfulResponse from RedionWe're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and appreciate the time it took for you to share your experience with us. Please feel free to contact (800) 541-3522 or customerservice@generalitravelinsurance.com should you have any additional questions and we hope you will consider us for your next trip.
Last updated: October 1, 2026