Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Preferred
We had to cancel our cruise, as we tested positive for Covid the day before departure. we have a claim with Generali pending, which i hope will not be an issue. We purchased this specific policy due to their Covid coverage.
David from FLReview Received: January 17, 2022Was this review helpful?7 out of 10 people found this review helpfulReview Updated: 02/14/2022
Extremely satisfied with the service & speed our claim was handled.
“Redion policy: PremiumSuch an easy process to make a claim for my busted luggage. The paperwork was all online and easy to follow. Once I sent in the appropriate documentation, it only took a couple of weeks to receive my payment. Highly recommended.
Sandra from GAReview Received: January 15, 2022Was this review helpful?18 out of 19 people found this review helpful“Redion policy: PremiumI've phoned several times to discuss whether or not a claim needs to be filed but no one has ever answered. After leaving information for a call back the call backs eventually come several days later, at random times when I am not available and the caller simply leaves a message requesting that I call back if I need to and the process repeats itself all over again.
Private from CAReview Received: January 7, 2022Was this review helpful?20 out of 22 people found this review helpfulResponse from RedionWe're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your plan based on the information provided. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com as we'd like to be able to review your situation with you. We hope to hear from you soon.
“Redion policy: StandardI needed to get a pdf for my travel and talked to your customer service person and he sent it right away... I will be using your service again for sure
weldon from FLReview Received: January 6, 2022Was this review helpful?10 out of 11 people found this review helpful“Redion policy: PreferredI have filed a claim and still waiting to hear back
Susan from SCReview Received: January 3, 2022Was this review helpful?12 out of 15 people found this review helpfulResponse from RedionThank you for your review. We ask that you allow a minimum of 30 days for the claim to be reviewed and processed. Due to an increased volume of claims, we are currently experiencing a delay in the processing of the claims but I can assure you we are working diligently to process all claims promptly.
“Redion policy: StandardOur trip was canceled by the cruise line. We are trying to work with the insurance company to cover us for free on our next trip. We need you help.
Charles from NCReview Received: December 27, 2021Was this review helpful?7 out of 12 people found this review helpfulResponse from RedionWe're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com as we'd like to be able to review your claim with you. We hope to hear from you soon.
“Redion policy: PreferredStill in progress. I am just starting my claim process. My ability to reach them during my trip to get clarification on my coverage was somewhat lacking.
Stephen from KYReview Received: December 24, 2021Was this review helpful?17 out of 18 people found this review helpfulResponse from RedionThank you for your positive review! Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and hope you will consider us again for your next trip!
“Redion policy: PreferredNo comments. Service was good, personnel was very professional.
Aurora from OHReview Received: December 19, 2021Was this review helpful?4 out of 5 people found this review helpful“Redion policy: PremiumWe upgraded our cabin, thus increasing the cost of the cruise. It was not as easy as it should have been to contact the appropriate group at Generali.
Robert from FLReview Received: December 18, 2021Was this review helpful?6 out of 9 people found this review helpfulResponse from RedionThank you for your positive review! We appreciate your feedback and the time it took for you to share your experience.
“Redion policy: StandardWe tested positive for COVID the day before our departure and had to cancel our trip.
We canceled our trip through the travel agent as soon as we got the COVID test results.
We filed a claim with Generali sending documents through the mail.
They confirmed receipt of our claim package by email.
The claim is currently being processed, but our interaction with Generali so far has been very good.David from FLReview Received: November 22, 2021Was this review helpful?100 out of 102 people found this review helpfulReview Updated: 06/19/2026
I submitted all of the documents required by the insurance policy instructions provided by Generali when we purchased the policy.
In less than a week after submitting the claim Generali sent an email saying it had been approved and a check was in the mail.
We received the check a few days later.
We have used Generali travel insurance for years and never had to file a claim.
It is very reassuring to know they are a very good company when things go wrong.
We will definitely use Generali for future travel.
Last updated: October 1, 2026