Redion Travel Insurance Reviews

If a ZERO STAR rating option had been offered, I would have selected ZERO STARS. We needed travel assistance to adjust our flight plans to accommodate my wife after she broke her arm and injured her knee skiing. We reported to the 24-hour staff that she had an arm in a cast and sling, and that she had her leg in full leg brace and would be unable to bend her leg to take a standard airline seat. We eventually contacted the 24-hour assistance people after hours of attempts by phone. A case number was created and all documents requested were supplied approximately 48 hours before our scheduled departure flight. Our request for assistance was ultimately approved, but the assistance was completely useless because the assistance was offered the day AFTER we had returned from the trip. We expect a full refund for the portion of the insurance premium paid for the 24-hour emergency assistance. NO ASSISTANCE WAS EVER provided in spite of the long hours we spent contacting the service and providing documents. In the end we were left to vend for ourselves.

When I spoke to the General global assistance person during the issues with my flight to Costa Rica, they told me that trip delay cost would covered and that was reassuring. They didn’t know if the missed days of my prepaid 7 day yoga retreat would be something I could claim. They told me to contact Customer service, which I did by email. The response was that I needed to call a specific number. I don’t have minutes to call and I can’t stay find the email so that was not helpful. Won’t know how good the policy is until the claim gets settled.

I did have to cancel my trip but fortunately the airlines and the hotels refunded our deposits so I didn't have to file a claim but I was glad to have the option. I did start to initiate a claim before the Park let us know that the excursions we had paid in advance for would also be refunded. I spoke to your representative to let them know the claim I had begun would not be submitted just so their was not confusion.

I filed the claim just days after we were determined to be positive for covid. I had trouble uploading some documents to the internet so sent everything with hard copy through the mail. I received comment via email they received my paper- work and I am waiting to see if they need anything else. In rating (above) I guess I am satisfied: I did not speak with an American and did not speak with a human being. For me, I have only the "Assumption" you have what you require.

I am waiting on a response to my claim. So far the interaction has been one way.

Fortunately we didn't have reason to file a claim. But Generali answered my questions about the policy prior to purchasing it thoroughly and in a timely fashion.

Canceled the trip.
Got immediate refund w/ zero problems