Trips Protected
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SINCE 2004
207,852
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AVG. MONTH
1,198
Total Reviews
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SINCE 2004
5,278
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,278 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3176
  • 4
    1053
  • 3
    439
  • 2
    139
  • 1
    252
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  • Redion policy: Standard

    We have always had a good experience with your company

    Robert from ND
    Review Received: March 17, 2020
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    Redion policy: Standard

    the operator could not answer y question so gave me a phone number to call that was shut down for the night.

    Alida from OR
    Review Received: March 17, 2020
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    Response from Redion

    We apologize that you had a difficult time with our phone system. If you could provide the following information it could help our tech team resolve future issues: The date and time of your call and the specific issues you were trying to resolve. Thanks!

    Redion policy: Preferred

    Sandra from FL
    Review Received: March 14, 2020
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    I was very satisfied with the way in which the company handled my claim. Thank you.

    Redion policy: Standard

    Chris from OH
    Review Received: March 14, 2020
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    0 out of 0 people found this review helpful

    Overall I am very happy with the service provided. I made my claim via the online claim process. I attached all needed documents and submitted the claim. I didn't receive any correspondence for almost 4 weeks. I did receive my betterment and was happy with the outcome. The online correspondence with the insurance company could have been better in my opinion.

    Redion policy: Preferred

    your customer service department is very professional and caring., thank you

    Olga Pereiro-fernandez from FL
    Review Received: March 13, 2020
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    Redion policy: Standard

    It was easy to find a policy. I had to receive emergency medical services on the ship. I mailed in the claim and hope to have that processed.

    Jackie from PA
    Review Received: March 11, 2020
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    0 out of 0 people found this review helpful
    Redion policy: Premium

    Hard to get thru to someone before we left, for general information.

    Kk from VA
    Review Received: March 11, 2020
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    1 out of 2 people found this review helpful
    Response from Redion

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately we have been experiencing high call volumes and delayed responses due to the recent Coronavirus activity. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions.

    Redion policy: Preferred

    Was quite ill before cruise. Thought I might have influenza because I was around someone with that diagnosis. Went to physician and obtained a note. Negative for influenza, but didn’t feel well enough to go on cruise and did not want to put other individuals at risk. Called Generali to ask how to file a claim. Representative answered and said they would call back. No one ever returned my call. Will have to try again.

    Jorgen from MN
    Review Received: March 9, 2020
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    Response from Redion

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately we have been experiencing high call volumes and delayed responses due to the recent Coronavirus activity. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions.

    Redion policy: Standard

    Because I have a Medicare Advantage plan that covers many of the benefits in the list of filters during the selection process, by the time I checked off all the benefits I didn't need, there was no policy available to me. So, I called the SquareMouth office and talked with a representative who sympathized with my situation and found a policy for us that was still a little more than we needed but at a substantially less cost that a full benefit policy..

    I was extremely happy!

    William from PA
    Review Received: March 8, 2020
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    Redion policy: Standard

    Can’t give a complete review yet because I’m intending to file a claim

    Judith from IA
    Review Received: March 7, 2020
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    Review Updated: 04/11/2020

    I filed a claim March 24, 2020 and I haven’t even received the name of the claim representative handling my claim. I know we are in the midst of the coronavirus craziness but my claim was filed before that all started

Last updated: October 1, 2026