Trips Protected
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SINCE 2004
207,852
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AVG. MONTH
1,198
Total Reviews
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SINCE 2004
5,278
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,278 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3176
  • 4
    1053
  • 3
    439
  • 2
    139
  • 1
    252
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  • Redion policy: Preferred

    Although a flight was delayed over 4 hours, no claim can be made because the airline stated it was caused by a mechanical problem.

    Blanche from FL
    Review Received: July 9, 2019
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    2 out of 2 people found this review helpful
    Redion policy: Standard

    Website seems like the run around! Need help then I will rate you! Need to file a small claim....but have not been successful in gaining access to info that allows me too. I will call on the phone if I do not get answers.

    Donna from OR
    Review Received: July 8, 2019
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. You can visit csaclaims.com to begin filing your claim. You can also contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and a dedicated team member can assist you. We hope you will consider us again for your next trip.

    Redion policy: Standard

    The agent was very helpful in making appropriate suggestions for our trip, which went very smoothly, outside of approximately a 1 1/4 hour delay with our flight from Montreal to Hartford, everything was good.

    Barbara from MA
    Review Received: July 8, 2019
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    1 out of 3 people found this review helpful
    Redion policy: Preferred

    A good experience.

    KENNETH from NC
    Review Received: July 8, 2019
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    0 out of 0 people found this review helpful
    Redion policy: Standard

    Friendly and knowledgeable customer services.

    Katrina from OH
    Review Received: July 8, 2019
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    0 out of 0 people found this review helpful
    Redion policy: Standard

    PJ from GA
    Review Received: July 7, 2019
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    1 out of 1 people found this review helpful

    The claim process was very simple and hassle free.

    Redion policy: Preferred

    Helene from NC
    Review Received: July 6, 2019
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    0 out of 0 people found this review helpful

    The claim process could not have been any easier!

    Redion policy: Standard

    Kathleen from CA
    Review Received: July 5, 2019
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    7 out of 7 people found this review helpful

    The requirements are unrealistic for small items missing in transit. How can one make police reports when transferring from vehicles to airport and to vehicles? Also having to provide receipts for things that were gifts or purchased years ago is a dodge.

    Redion policy: Premium

    Had to cancel my husband's portion of the trip as he died 4 months before. Generali Global Assistance was very professional and paid the claim after securing approprIate info. We took this insurance because it offered coverage for pre-existing conditions. It cost a lot but we did recoup the full cost of his portion of the trip

    Lisa from VA
    Review Received: July 5, 2019
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    6 out of 6 people found this review helpful
    Redion policy: Preferred

    We filed a cancellation claim with Generali Global Assistance due to an injury sustained just prior to departure. Generali made the process reasonable and were responsive in a timely and effective manner. I would recommend them to other travelers. Squremouth provided excellent service in offering insurance companies.

    Randall from CA
    Review Received: July 4, 2019
    Was this review helpful?
    4 out of 4 people found this review helpful

Last updated: October 1, 2026