See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
We had to cancel our trip. My wife was diagnosed with brain cancer on 23 April and ordered by her doctor not to travel but proceed immediately into radiation treatment. We were able to recover most of the non-refundable costs.
We filed a small claim to cover some medical expenses incurred. While the filing process was a bit cumbersome, we heard back same day that the claim was approved and a check would be mailed (still too soon to have received the check). Very impressive turnaround time! We will use Generali again on our next trip later this year!
Review Updated: 06/17/2019
While the requirements to file were a bit confusing at first, that was resolved with a phone call. Response time was excellent! I had the claim approved same day I filed it and check was received within 7 days as promised. We were very impressed with your service! As a result, we just opened a second policy with your company for an upcoming trip.
Bought policy in case of need and for protection. Trip went well and had no problems. Would purchase again.
Every step of the process went very smoothly and had no problems.. The representative on the phone with her professional, knowledgeable and willing to answer all my questions. I have used square mouth many times for insurance and very happy with the companies that you represent.
Great service in helping to confirm one has picked the best policy or guiding one to a better policy. I never buy an insurance policy without consulting Squaremouth
The representative that I spoke to, was very courteous, professional & helpful. She provided me with excellent service. We have filed a claim, and I have faith in your company. We always obtain trip, insurance, just in case.
Review Updated: 06/12/2019
Everyone that I spoke with, regarding our claim, were excellent. I was treated respectfully, professionally, and I felt confidence in their much appreciated assistance. I would not hesitate to utilize this service in the future. My sincerest thanks.
Once I submitted all the required documents, I received full payment in about 2 weeks.
The website of Generali Global didn't work right. Even though I uploaded all relevant documents to process the claim. I had to send several documents again by email, which prolonged the process by weeks.
Generally good
Everyone at Squaremouth and Generali were very knowledgeable and helpful. The big problem was on the day I tried to buy insurance the company's system refused to accept all active credit cards! It was a mess. But both Squaremouth and Generali employees were very helpful and I was able to obtain it later. They followed up on the problem and helped me. Very pleased.
Last updated: October 1, 2026