Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Standard
I am upset that Globali exception team did not cancel my policy despite my suggestion to hold the funds for policies I will be getting for 2019 travel. Reason for my request was that I had another policy that I had forgotten about. I made the cancellation request just a few days outside the look-back period, during the holiday season. I feel Globali should have accepted my request. Now that they did not, they gained a few $$s but lost a future customer. I will not at all consider Globali for my furture travel needs!
Jojy from CAReview Received: January 9, 2019Was this review helpful?2 out of 2 people found this review helpfulResponse from RedionWe're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, your request for the premium refund was made outside of the 10 day free look period. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we hope you will consider us again for your next trip.
“Redion policy: StandardVery helpful and informative customer service.
Thank you . Have recommended to friends.
Maureen from PAReview Received: January 6, 2019Was this review helpful?1 out of 2 people found this review helpful“Redion policy: StandardOur riverboat trip was cancelled due to a drought in Germany and Austria. We received a full refund for the cruise and the air flight cost. I have called you twice for a refund for the cost of your insurance and sent you printed copies to verify our refunds as you requested. I would appreciate a response from your company.
I will be calling you again this week.
Janet Morgan
963 Rice Street
Aberdeen, WA 98520 360 533 4552
Janet from WAReview Received: January 5, 2019Was this review helpful?6 out of 7 people found this review helpfulResponse from RedionWe're sorry to hear about your negative experience and apologize for not meeting your expectations. Our goal is to provide prompt and courteous service to all of our customers. Unfortunately, we have been experiencing higher than normal customer volume. We are looking into this further and one of our dedicated team members will get back with you soon.
“Redion policy: StandardTried calling and sent an email but never got a reply. Since I have been home I tried to submit a form on line but their online form could not be submitted. Did a chat with one of their representatives and she suggested to use another browser to submit form. I tried both Safari and Microsoft Edge and neither browser has allowed me to submit form. I can fill it out and double checked to see if any red lines appeared to indicate required information was filled out properly. But everything is properly filled out but cannot submit form. Definitely a one star performance. I will not use them again.
Edward from SCReview Received: January 5, 2019Was this review helpful?4 out of 4 people found this review helpfulReview Updated: 02/05/2019
I filed my claim on January 5, and submitted my supporting documentation on January 9. I was notified on January 17 that my claim was approved for the full amount. Within 7 Business days we received our check. Our claim was due to our flight being canceled and it included one extra night for the hotel and a meal for the additional day required to complete our trip.
“Redion policy: PremiumAllison from MOReview Received: December 18, 2018Was this review helpful?5 out of 5 people found this review helpfulI had an big issue with wind damage to my rental car. They asked for documentation and I sent it all off. They were extremely prompt with everything and took care of the claim. This is the company you want to insure yourself with. I was so impressed with them. For someone who travels a lot it's worth it's weight in gold to have a company stand by you.
“Redion policy: PreferredI appreciated the price. Since I had no claim I cantvreallybratevanythingvrlde. My hope is that the service would be excellent.
Nancy from VAReview Received: December 15, 2018Was this review helpful?0 out of 3 people found this review helpful“Redion policy: StandardWe had to leave the following day after our return for an unrelated trip so will be filing our claim after we return next week.
Lloyd from WAReview Received: November 27, 2018Was this review helpful?0 out of 2 people found this review helpful“Redion policy: StandardTrip itinerary was drastically altered and we had the option to cancel with refund, which we chose to do.
Russell from KSReview Received: November 22, 2018Was this review helpful?0 out of 1 people found this review helpful“Redion policy: PreferredWe were on a road trip and booked a cruise on the spur of the moment. I had to call while my husband drove and several times I was afraid I would lose my cell coverage. The gentleman I spoke to was very patient and we completed our call with no problems. I am very happy with your customer service.
Darhla from WAReview Received: November 19, 2018Was this review helpful?3 out of 3 people found this review helpful“Redion policy: StandardIt was easy. Your phone rep was helpful and informative.
Paul from FLReview Received: November 17, 2018Was this review helpful?2 out of 2 people found this review helpful
Last updated: October 1, 2026