Trips Protected
Calendar icon
SINCE 2004
207,852
Calendar icon
AVG. MONTH
1,198
Total Reviews
Star icon
SINCE 2004
5,278
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,278 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3176
  • 4
    1053
  • 3
    439
  • 2
    139
  • 1
    252
  • Filter By
    Filter
    Sort By
    Sort
  • Redion policy: Custom

    They were very easy to deal with

    Robert from NY
    Review Received: October 26, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    Thank you for your positive review!

    Redion policy: Custom

    Customer service(I do believe her name was Brittan)was excellent...she answered all my inquiries, explained the benefits and made the whole process extremely easy(first time purchasing travel insurance). I actually had the please of dealing with her a few times as there was a little glitch in the electronic purchasing which she handled and made me feel at ease that everything was handled...all at a great price!!

    Deborah from OH
    Review Received: October 24, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    Thank you for the positive rating!

    Redion policy: Custom

    Awesome offerings! Will use your company again in the future for all vacation travel insurance.

    Susan from GA
    Review Received: October 23, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    Thank you for the positive rating!

    Redion policy: Custom

    THIS IS TOTALLY NON-CONFIDENCE INSPIRING!! I cancelled the policy application the day after applying for it. If this is indicative of your claim processing process, you stink. Synchronize your computer systems!!!!!!!!!

    Randall from WI
    Review Received: October 22, 2017
    Was this review helpful?
    2 out of 4 people found this review helpful
    Redion policy: Custom

    Arranging the policy went smoothly. I had a few questions that were answered satisfactorily. I didn't need to use the policy, but it released me from some disquiet since I was traveling differently from my other travels over the years.

    Thank you.

    Douglas from WA
    Review Received: October 20, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Redion

    Thank you for the positive review!

    Redion policy: Custom

    Squaremouth was recommended by Travel with Alan, the travel agency we booked our cruise with. It's always good to have travel insurance. Judy

    Judith from WA
    Review Received: October 13, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    Thank you for the positive rating!

    Redion policy: Custom

    I have purchased insurance from this company multiple times. I think that they offer value for the money, and they have always been very responsive to my questions. I would recommend them to other travelers.

    Dianne from MA
    Review Received: October 9, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Redion

    Thank you for the positive review! We’re happy we’ve been able to help!

    Redion policy: Custom

    I had some questions about the various insurance offered. The person I spoke to was very helpful. I have recommended your company to two of my friends who have purchased coverage for our next trip with you. So far we have not had to make a claim. May our luck continue.

    Carlotta from MA
    Review Received: October 9, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Redion

    Thank you for the positive rating!

    Redion policy: Custom

    I was able to easily apply for the coverage on line. With respect to in-trip contact, I injured my foot during my trip and sought medical attention. I subsequently contacted customer service to advise them of the incident and the actions I had taken. The individual with whom I spoke was helpful in telling me what course of action I needed to take, and arranged to have claim forms forwarded to me.

    RONALD from OH
    Review Received: October 2, 2017
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Redion

    Thank you for the positive review. We’re sorry to hear about your injury but are happy you’ve received the assistance you were looking for. If you have any additional questions or concerns about your claim, please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.

    Redion policy: Custom

    james from WA
    Review Received: September 25, 2017
    Was this review helpful?
    6 out of 6 people found this review helpful

    I followed instructions for submission of a claim, including proof of expense. I received the exact amount requested. The time elapsed between submission and receipt of a check was short. It was done very well.

Last updated: October 1, 2026