Trips Protected
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SINCE 2004
207,852
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AVG. MONTH
1,198
Total Reviews
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SINCE 2004
5,278
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,278 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3176
  • 4
    1053
  • 3
    439
  • 2
    139
  • 1
    252
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  • Redion policy: Custom

    There should be inexpensive coverage options for unplanned early child birth and adoption

    Chris from NJ
    Review Received: November 15, 2016
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    0 out of 1 people found this review helpful
    Redion policy: Custom

    I believe that I received an excellent value compared to the cost of the policy.

    Paul from NJ
    Review Received: November 15, 2016
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    I always buy through your company, and it has always been a good experience.

    Tom from WA
    Review Received: November 13, 2016
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    My vacation plan was cancelled by the Travel Agency. CSA was very quick in their response and professionalism in answering my queries for the out of pocket expenses incurred for the pre-trip preparations.

    Maria from NJ
    Review Received: November 10, 2016
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    2 out of 2 people found this review helpful
    Redion policy: Custom

    The claim process with CSA is cumbersome. It also requires lots of documentation. Finally the response is super slow. I filed the claim via email and it took six days before I even received an email confirmation. The email confirmation says it might take weeks to get any response from CSA.

    All in all a slow, bureaucratic process with no clear idea when it will get resolved. Very disappointing.

    Brad from WA
    Review Received: November 8, 2016
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    1 out of 1 people found this review helpful

    Review Updated: 12/06/2016

    It started off slow without great communication from CSA but in the end they paid the well documented claim with no hassle

    Response from Redion

    Thank you for sharing your feedback. We are sorry to hear about your negative experience. We take reviewing and responding to claims very seriously and our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We followed-up on the status of your claim and are requesting supporting documentation in order to resolve it. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any questions about the requested documentation or additional concerns.

    Squaremouth

    Thank you for posting a review of CSA.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Redion policy: Custom

    I felt more comfortable having a CSA Travel Protection on my long trip. It covered my "in cases" that I wanted to have covered. Thank you.

    Gladys from CA
    Review Received: November 4, 2016
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    Excelllent,job.

    Lien Chun from CA
    Review Received: November 2, 2016
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    This was my first experience with your company. Happy to report a problem free trip. I wouldn't travel outside the USA without travel insurance.

    Catherine from OR
    Review Received: November 2, 2016
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    Bill from OR
    Review Received: October 27, 2016
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    3 out of 3 people found this review helpful

    Actually, satisfaction is NOT a clear yes or no. MY satisfaction rating is "not really".
    It took them a month to deny the claim because of a pre existing condition.
    I'll make sure, in the future, that any and all policies we purchase through
    Squaremouth include "cancel for any reason".

    Redion policy: Custom

    The travel insurance I bought from CSA Travel protection covered my luggage loss up to the amount specified in the policy. Using CSA's website to file for the claim was reasonably easy and CSA staff kept in touch though email in a generic but helpful manner. I would buy insurance from them again.

    Marc from CA
    Review Received: October 26, 2016
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    1 out of 1 people found this review helpful

Last updated: October 1, 2026