Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Preferred
This is the best travel insurance I have purchased. Twice I filed claims and they were handled quickly and easily. I had experience with another travel insurance company that took 5 months and multiple filings and calls before I was reimbursed. I won't be using any other service from now on.
Barbara from NCReview Received: October 5, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThanks for your feedback and your purchase, Barbara! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.
“Redion policy: StandardDarlene from WAReview Received: October 3, 2025Was this review helpful?0 out of 0 people found this review helpfulI did not make a claim.
“Redion policy: StandardAmy from NJReview Received: October 3, 2025Was this review helpful?0 out of 0 people found this review helpfulArlene who was assigned to my case was very helpful.
“Redion policy: StandardThe sign-up process was easy, and compared to the alternatives, was the best deal. After receiving my original quote, I expanded my trip. Then I called customer service, and it was very quick and easy to increase the insurance amount.
Peter from VAReview Received: October 1, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/29/2025
Actually, I did not make a claim. The issue was with the rental car, which I did not insure through you (it was covered under my own auto policy).
Response from RedionThat's great to hear, Peter. At Generali Global Assistance, we value offering great customer service. We hope you enjoy your trip!
“Redion policy: StandardI had an issue before I left and asked a question, but all I got as a response was 'File a Claim'. This was not too helpful.
James from FLReview Received: September 30, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionWe appreciate your review, James, and we’re sorry for the inconvenience you experienced. At Generali Travel Insurance, we take customer service very seriously, and your feedback helps us improve our processes. We have reviewed your case and are re-training the customer service representative who assisted you to ensure a better experience going forward. A dedicated member of our Customer Service team will be reaching out to provide details regarding the claim filing process. If you have any additional questions, please feel free to contact us at customerservice@generalitravelinsurance.com. Thank you for choosing Generali Travel Insurance.
“Redion policy: StandardLinda from NMReview Received: September 28, 2025Was this review helpful?0 out of 0 people found this review helpfulI was VERY SURPRISED and quite disappointed to learn that if an entire airport was shut down due to Air Traffic Control issues (aside from a labor strike) that arranging for a new routing was not covered.
To be honest, this will greatly influence my interest in purchasing travel insurance going forward.
“Redion policy: StandardDentist claim. Approved within 24hrs
Markus from VAReview Received: September 27, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionWe are pleased that we were able to exceed your expectations, Markus! Thanks for sharing your positive feedback with us about your positive claim experience.
“Redion policy: PreferredThe claim submission process paperwork/forms requirement was somewhat daunting, but necessary for a smooth & timely resolution. The claimed funds were transferred to my bank account within a week of submission.
Nancy from WAReview Received: September 27, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionWe are grateful for your review, Nancy. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Redion policy: PreferredIt has been a joke in trying to get reimbursed. I had a stroke the first of July and we have still not been compensated. The hotel was terrible in assisting us as well as your insurance companies. I will certainly never use you again.
Phillip from ARReview Received: September 26, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionWe appreciate your review, Phillip. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim payment. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Redion policy: PreferredMy claim was paid in a week!
Kathryn from MAReview Received: September 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThat's great to hear, Kathryn! Reviews like yours inspire the Generali Global Assistance team to continue exceeding expectations with our travel insurance plans.
Last updated: September 30, 2026