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Trips Protected
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SINCE 2004
207,900
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AVG. MONTH
1,185
Total Reviews
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SINCE 2004
5,280
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,280 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3177
  • 4
    1053
  • 3
    439
  • 2
    139
  • 1
    253
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  • “
    Redion policy: Custom

    Before Trip
    Your customer service via phone was excellent.

    Ashley from TN
    Review Received: October 24, 2012
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    “
    Redion policy: Custom

    During Trip
    n/a

    Claim Process
    no claim

    Dennis from TX
    Review Received: October 23, 2012
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    0 out of 0 people found this review helpful
    “
    Redion policy: Custom Luxe

    Before Trip
    Got all the necessary documentation before we left. During the trip when I became ill, the company was courteous and responsive.

    During Trip
    I have no idea how or if my emergency room costs will be covered since I have not yet received the bills. I will be filing all the papers as soon as the bills arrive.

    Kip from CA
    Review Received: October 23, 2012
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    0 out of 0 people found this review helpful
    “
    Redion policy: Custom Luxe

    During Trip
    Did not use services during trip

    Claim Process
    no claim

    Richard from NJ
    Review Received: October 23, 2012
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    0 out of 0 people found this review helpful
    “
    Redion policy: Custom

    Before Trip
    Wish we didn't need it but is was nice to have the piece of mind as we saw other suggest without it.

    George from CO
    Review Received: October 16, 2012
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    0 out of 0 people found this review helpful
    “
    Redion policy: Custom

    During Trip
    Did not use any services.

    Claim Process
    did not make any claims

    Fay from AZ
    Review Received: October 10, 2012
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    0 out of 0 people found this review helpful
    “
    Redion policy: Custom

    Before Trip
    I had some questions before I selected my travel insurance and they were all anwsered which put my mind at ease and I was able to proceed with the purchase of my travel insurance easily.

    Maurine from ON
    Review Received: October 10, 2012
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    0 out of 0 people found this review helpful
    “
    Redion policy: Custom

    During Trip
    No comments

    Claim Process
    No claim

    David from CA
    Review Received: October 7, 2012
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    0 out of 0 people found this review helpful
    “
    Redion policy: Custom

    During Trip
    did not need to use

    Claim Process
    no claim

    Frances from MI
    Review Received: October 5, 2012
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    0 out of 0 people found this review helpful
    “
    Redion policy: Custom

    During Trip
    Did not need any emergency service.

    Patrick from WA
    Review Received: October 1, 2012
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    0 out of 0 people found this review helpful
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Last updated: October 3, 2026