Redion Travel Insurance Reviews

We tried to make the trip to Xiamen, China on XMN airlines; on 10/31/2024.
Due to an unforeseeable complication, we were not able to board the plane at midnight on 10/31.
So we immediately reported the instance to Generali on 11/1, and asked them to adjust the travel dates now between 11/5 and 11/29/2024.
One agent from Generali turned us down. The other agreed to do it by increasing the premium to $405.30 in order to cover the travel between 11/5 to 11/29.
Little did we know, on 11/5 again at 10pm, we were notified by long distance from Xiamen, 'the visa was not ready'. So we had to drive from LAX airport all the way back to San Diego home.
On 11/6, I called Generali reporting the instance. We did not ask for any compensation but request to put the policy on hold when we do make the trip within a year. Both XMN and UA Airlines granted us the airfare credits to be used within a year.
What would you advise us to do with Generali? We purchased the policy for protecting us from many types of accidents. We are not asking them for any compensation but extending the policy when we will travel within a year!
Please help as Generali was recommended by your office. And, you all have been very helpful.

Generali processed my claim promptly but denied payment.

I needed to file a claim due to flight delay. The claim procss is web based and it did take a couple of hours to create accounts and locate the requested documentation. Once completed I was keep abreast of the claim and it was approved within 24 hours.

Waiting to hear back from insurer. Filed a claim for trip interruption.

I had to cancel due to my father’s passing. 🥀
While it took several additional emails & documentation, the claim was eventually approved.

Their contact number did not work. It was impossible to speak with anyone.

The was a death in the family so I could not go on the cruise.

We had a cancelled flight from Turkish Air after a 5 hour delay in SF. Our luggage was not placed on our replaced flight which left 2.5 hours late. This also causes us to miss our connecting flight to Vienna as there were none left. Turkish indicated our bags would be on the morning flight a put us up in Istanbul. We arrive in Vienna with no bags. Our flight was on Oct 15, one bag arrived at 8pm to VIE 17th The other did not arrive in VIE until 8pm 20th when we were in Budapest we did not get the second bag until 10-26 in VIE. We are finishing the claim for items we needed to buy because of the delay, and a replacement travel bag for the middle of the trip. More to come. So far, so good with Generale.

We were delayed coming home by 2 days. Our flights were cancelled and we lost our premium economy seats. We also had to find 2 more nights of accommodations. How do I proceed from here?
Thank you for any help you can give me. I shall contact GGA.

I lived in San Diego for 20 years, Kensington. But when I spoke to you rep. I didn't know your headquarters was in San Diego. And by the,way the gentleman I spoke with exhibited perfect customer service skill sets. Engaging, very friendly, relaxed and very helpful. Say Hi to him for me.