Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Standard
I would absolutely NOT recommend this company. It is when you go to file a claim that all the ambiguity arises. I have tried numerous times to get in touch with the agent who handled my claim and have not received any call back or any communication from her.
A small part of my claim was paid with absolutely no detail as to which items had been denied and why.You would be doing a dis service to your customers to keep them on your website.
I plan on using my social media to tell folks to stay away from Generali.
James from NYReview Received: November 5, 2024Was this review helpful?10 out of 10 people found this review helpfulResponse from RedionThank you for your feedback, James. We’re sorry to hear about the circumstances surrounding your claims and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member will be in touch with you to help explain the claim determination. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Redion policy: StandardThis has been going on for at least 2 months. I was very sick and cancelled the cruise. Generali is making a big deal out of this.
Eleanor from FLReview Received: November 4, 2024Was this review helpful?10 out of 12 people found this review helpfulResponse from RedionWe value your feedback, Eleanor. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been resolved and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: StandardI submitted a claim October 21 and there has been no movement on it yet. I am disappointed that the claim is taking so long to get reviewed.
Sharon from OHReview Received: November 2, 2024Was this review helpful?7 out of 7 people found this review helpfulResponse from RedionThank you for your feedback, Sharon. We take customer service and the claims review process very seriously and strive to process claims within 30 days from the time they are filed. We're pleased to advise that your claim has been finalized and you should have received an email with details about the claim determination. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: PreferredLinda from AZReview Received: November 1, 2024Was this review helpful?2 out of 2 people found this review helpfulGenerali I felt was very efficient. They were easy to work with and processed the claim expediently. I would not hesitate to use them again.Thank you for making my claim process easy.
“Redion policy: PreferredRead, We’ve been using square mouth for all our travel with travel with Alan for years it’s convenient and since I travel with Alan is trusted, I trust the use of square mouth.
charlotte from AZReview Received: October 31, 2024Was this review helpful?3 out of 4 people found this review helpful“Redion policy: PreferredMy trip was uneventful except for a trip and fall the last night in the hotel. I did receive a skin tear. I was administered to buy hotel staff when I came back to the states. I went to urgent care and also to my doctor to follow up and I am fine, nothing to File a claim for.
Julie from FLReview Received: October 30, 2024Was this review helpful?1 out of 5 people found this review helpful“Redion policy: PreferredNo comment.
Kirk from NYReview Received: October 28, 2024Was this review helpful?1 out of 5 people found this review helpful“Redion policy: PreferredWe chose this company because of previous positive experience with filing claims.
Our claim is not yet complete, but so far everything is satisfactory.
Joan from NCReview Received: October 27, 2024Was this review helpful?5 out of 6 people found this review helpful“Redion policy: StandardMersiha from FLReview Received: October 27, 2024Was this review helpful?1 out of 1 people found this review helpfulClaim process is efficient and user friendly. Once the documentation was submitted, decision and payment were processed within a few business days.
“Redion policy: StandardWe are in a FEMA disaster zone thanks to back-to-back storms. Apparently, the "fine print" about a storm being "named" created a reason for Generali to deny paying for the hotel stay --that we could not make because our flights were canceled. The airline gave us flight credit, but would Generali reimburse us even a fraction of what we paid for the hotel? No. Truly insult to injury.
LG from FLReview Received: October 27, 2024Was this review helpful?4 out of 4 people found this review helpfulResponse from RedionWe're sorry to hear you had to cancel your trip and apologize for not meeting your expectations, Laura. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel, and one of our dedicated representatives will reach out to you to clarify any questions you may have regarding the claim determination.
Last updated: November 15, 2026