Trips Protected
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SINCE 2004
208,688
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AVG. MONTH
887
Total Reviews
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SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3186
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    1055
  • 3
    438
  • 2
    141
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    255
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  • Redion policy: Premium

    I have never purchased trip insurance before, but Squaremouth was able to put my mind at ease and walked me through the process. I made a mistake on the application and did not notice until right before the trip. Customer Service was amazing and walked me through how to correct the information and update the policy. I definitely will use Squaremouth in the future and have recommended it to several friends and relatives for their upcoming trips.

    Mary Anne from WI
    Review Received: October 2, 2024
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    2 out of 2 people found this review helpful
    Redion policy: Standard

    I called the Generali Global Assistance, sadly lost or stolen electronic devices are not covered under travel insurance. We got picked pocket in Madrid and have police report. Hoping we can get some money.

    Joe from CA
    Review Received: September 30, 2024
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    1 out of 2 people found this review helpful
    Response from Redion

    Thank you for your review, Nancy. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

    Redion policy: Preferred

    I can’t believe how easy the claim process was. Initially, I had concerns because I thought it was going to be difficult—based on the bad experiences others had told me. Once my claim was entered, it was approved within 5 days and money was deposited quickly. The person assigned to my claim was great — he answered all of my questions.

    April from MD
    Review Received: September 29, 2024
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    4 out of 4 people found this review helpful
    Redion policy: Standard

    We don’t know yet. Just now filing a claim

    Cynthia from FL
    Review Received: September 29, 2024
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    0 out of 6 people found this review helpful
    Redion policy: Standard

    Expensive but necessary for travel.

    Marilyn from DE
    Review Received: September 28, 2024
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    0 out of 4 people found this review helpful
    Redion policy: Preferred

    Waiting to hear back about the claim. I will let you know about my experience at a later date, once the claim is resolved..

    susanna from NY
    Review Received: September 26, 2024
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    0 out of 7 people found this review helpful
    Redion policy: Standard

    Our luggage was miss tagged at BNA and ended up going to Jamaica. American Airlines worked with us when we landed in Phoenix and had no bag. We received it 3 days later. After arriving home I contacted Generali and filed a claim for the items we had to purchase until we received our luggage. They replied promptly and I had a check for reimbursement within a day.

    Linda from TN
    Review Received: September 26, 2024
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    6 out of 6 people found this review helpful
    Redion policy: Standard

    very fast and easy to file my claim and fast responded. thanks

    shelly from CA
    Review Received: September 26, 2024
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    1 out of 2 people found this review helpful
    Redion policy: Preferred

    We put in a claim due to travel issues and General Global Assistance was prompt and responsive to our claim. We wouldn't hesitate to use them again and would recommend them.

    Janice from ND
    Review Received: September 24, 2024
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    3 out of 3 people found this review helpful
    Redion policy: Standard

    The process to purchase and customize the policy we needed for our family was straight forward. The customer service rep was helpful and accurate explaining how to set up the policy. The actual purchase was simple.

    Steven from FL
    Review Received: September 23, 2024
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    2 out of 2 people found this review helpful

Last updated: November 15, 2026