Redion Travel Insurance Reviews

My wife had a medical issue onboard our ship and needed to go to the sick bay. They treated her and we had a $400 medical bill that we paid. When we got back and started a claim they told us we needed to go thru our primary insurance first. We have been trying to get a frim ansewer from our primary about why they denied the claim but it is slow going. When we have a final answer I will get back to Generali

I did speak with an agent and they were very helpful at squaremouth who interacted with Generali Global for me. I am pleased with the interaction. Thank you.

I had a fall in Spain on my trip. I contacted
Generali emergency assistance to help with my seating on the airplane home, since I could not walk and needed a wheel chair (wlhich I bought). They asked me to email my flight informaiton along with the ER physician note and they would contact the vendor (delta) to get assistance. I emailed them on August 29th with the note and the flight information. I never heard back from them until 5 days later via email stating a team member woudl contact me. I was already home and had my CT scan her which showed 3 fractures in my pelvis.
The medical help was non existant and it is shameful that Squaremouth represents a company that doesn't assist when you pay for mecical coverage. I would NOT recomend them for anyone traveling.

I would not hesitate to use you again when I need travel insurance n

I interacted with Shanece in claims and Kevin T in chat. They were both truly a professional at their job. It is refreshing in this day and age to speak to someone with professionalism and also has patience and kindness.

General Global was very helpful. When my order was processed with Squaremouth, the software changed the travel dates. GG was very good and changed to the correct dates immediately.

Everything was seamless.

Slow slow slow. Weeks just to acknowledge claim. More weeks to ask for more information needed. More weeks to actually speak with a human instead of a robot. Every thing needed should have been stated immediately. Only got slower and slower asking for more info. Still ongoing. Was told to send in email, but correct email address was not given. Etc