Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Preferred
Nothing to report at this time.
Sandra from NVReview Received: June 23, 2024Was this review helpful?1 out of 4 people found this review helpfulReview Updated: 08/13/2024
I had a Trip Interruption claim which was unexpectedly resolved when the Travel company, Gate! Travel, reimbursed me for the cost of additional airfare I paid for a missed connecting flight which was due to Jet Blue cancelling our scheduled flight on June 2, 2024 . Gate 1 reimbursed me in the amount I paid less $85.00 which is the amount I requested from Generali Global, my insurance company. I additionally requested expenses for meals for the subsequent 2 day delay for myself and the 4 kids travelling with me. My total request was for $250 (meals 25x5x2,} plus the $85 that Gate1 did not repay. Total claim was $335.
Prior to the ticket reimbursement by Gate 1, I had submitted my claim with all documents and proofs relative to our flight and us (5 passengers} available to Generali Immediately upon returning home in June. I notified Generali as soon as I received the unexpected monies from Gate 1 advising them of the shortage.
I called Generali numerous times and spoke with several agents before being told who my adjuster is. She finally called approx 2 wks later on July 7/29/24 after I left several messages to tell me that I needed to submit something official stating why the plane was delayed and then cancelled, I informed her that I had attempted on several occasions to obtain that info but was not successful; she said that they deal with Jet Blue on a regular basis and that the info was available. I have not as yet been able to obtain any info.
It now appears that my claim #24078967-01 has not been resolved, but closed.
Generali did pay my luggage damage claim of $54 in #24078967-02“Redion policy: PreferredI called to extend the date of my trip and was told there was no extra charge. Then 15 minutes later, the representative called me to tell me that there was a charge. It was small, so it wasn't a big deal, but they need to train their rep.s better.
Mary from CAReview Received: June 23, 2024Was this review helpful?4 out of 4 people found this review helpfulResponse from RedionWe value your feedback Mary, and apologize for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your plan and since your trip length changed, there was indeed an additional payment due. We will have a supervisor review your case and re-train the customer service rep that worked with you to improve. We appreciate your feedback and your business.
“Redion policy: StandardSo far have been submitting documents but have not received acknowledgement back. Tour was paid by direct bank transfer which was not one of their choices. Have sent letter from bank and copies of statements and a note from Tour
company.
Also plane tickets were turned into credits that expired in 3 months which we will never useRichard from WAReview Received: June 22, 2024Was this review helpful?6 out of 6 people found this review helpfulResponse from RedionHello Richard. Thank you for sharing your feedback. We have received your claim and finalized it for payment. We have sent you several correspondences via email with answers to your questions and claim payment information. Since it appears you have not received those, we have requested that a Claims Representative reach out to you via phone. You should receive a call momentarily.
“Redion policy: StandardClaim process was very easy. I could always reach a human when I called.
Anita from CAReview Received: June 22, 2024Was this review helpful?4 out of 4 people found this review helpful“Redion policy: Standardclaim processing was a little slow
Jerry from LAReview Received: June 21, 2024Was this review helpful?4 out of 4 people found this review helpful“Redion policy: Standardclaim processing was a little slow
Sheila from LAReview Received: June 21, 2024Was this review helpful?3 out of 3 people found this review helpfulResponse from RedionThank you for sharing your feedback with us, Sheila. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received. Unfortunately, some cases can take longer to resolve, and we were unable to locate your claim based on the information provided with your review. Please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com if we can offer additional assistance with your claim.
“Redion policy: StandardI submitted all the information requested and then did not hear any more from them so I called to see if they had received it all. They said yes and that I would be hearing from them in a week or 10 days.
More time than that has passed but as yet I have not heard back or received anything from them.Ann from FLReview Received: June 21, 2024Was this review helpful?3 out of 3 people found this review helpfulReview Updated: 07/19/2024
It took a long time for them to process my claim and therefore I had to contact them a few times.
First time they said yes they had everything they needed and I should hear from them in about 10 days. After more than a month I had to contact them again and then after a few days they got back to me. Only after that it went smoothly.Response from RedionThank you for sharing your feedback, Ann. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received; however, some cases can take longer to resolve. We're pleased to advise that your claim has since been resolved and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: PreferredGathering of lots of documents needed for the claim- takes a great deal of effort and patience to get these from the air carriers.
Process overwhelming for those of us who are challenged by technology.
Hopefully all my work will get me a reimbursement quickly, I am not asking for anything extravagant.
Unable to truly rate the insurance company until I get through the process of filing a claim.Lucia from CAReview Received: June 21, 2024Was this review helpful?3 out of 3 people found this review helpfulResponse from RedionWe value your feedback, Lucia, and will consider it to improve our process in the future. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: PreferredThis trip to Alaska went off as well as could be expected, and no known issues arose to cause us to make a claim. However, after our experiences on previous trips we have learned that travel insurance is a very important tool to have when planning a major trip. Thankfully, this trip was great in all aspects. Squaremouth made it easy to choose the insurance coverage that we needed and Generali offered that coverage at reasonable rates, and with good customer reviews. We will be looking at Squaremouth for coverage the next time we plan a major trip.
Eddie from TXReview Received: June 20, 2024Was this review helpful?3 out of 3 people found this review helpful“Redion policy: StandardI have filed my missing suitcase which I still have not received. In fact other than the email I got saying they have got the claim, I haven’t heard anything. I will ask my lawyer to send a letter if I don’t hear something soon, thanks, Bob Rainey
Robert from ALReview Received: June 16, 2024Was this review helpful?3 out of 3 people found this review helpfulResponse from RedionThanks for your review, Robert. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We appreciate your patience, as we take the claims process very seriously, and strive to process claims within 30 days from when they are received, although some cases can take longer. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
Last updated: September 30, 2026