Redion Travel Insurance Reviews
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See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Preferred
This is our second time working with Generali. Both experiences have been very good, staff was extremely knowledgeable and helpful. We felt we received very effective guidance and they made it easy to navigate through the many options and to make a thoughtful decision.
Susan from NCReview Received: March 9, 2024Was this review helpful?4 out of 5 people found this review helpfulResponse from RedionThat's great to hear, Susan! At Generali Global Assistance, we value offering great customer service, and we are pleased you are a return customer. We will share your feedback with our team.
“Redion policy: PreferredSo far so good. I pray my claim will go smoothly.
Janice from FLReview Received: March 8, 2024Was this review helpful?0 out of 1 people found this review helpfulReview Updated: 04/05/2024
I was contacted by an agent to see if I needed help to prepare my claim. I did not talk to the agent because I was waiting on documents from doctors. Once I got everything all together I submitted my claim on March 14. Now I wait. I checked on the claim on the 2nd of April but no movement. I gave this 4 stars due to how long it takes to get paid. I wish I was assigned someone that I knew was working on my claim but crickets. I will wait it out.
Response from RedionThank you for sharing your feedback, Janice. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: StandardWe filed the claim on 2/15/24, there's been no action on it yet.
Carl from NJReview Received: March 6, 2024Was this review helpful?12 out of 13 people found this review helpfulReview Updated: 04/11/2024
The claim, which was pretty complicated, was accepted at 100% of what we filed and didn't require any follow-up by either us or the insurance co.
Response from RedionThank you for your feedback, Carl. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Redion policy: PreferredGary from TNReview Received: March 5, 2024Was this review helpful?0 out of 0 people found this review helpfulCommunication was very good, pretty easy to use Web site and download materials. Turnaround time for check was very quick.
Have used SquareMouth Insurance on 4 trips and had to file claims on two of them.
Plan on using on nest trip.
“Redion policy: StandardThis company paid my claim without any problems or asking for outrageous paperwork. I submitted my claims with receipts and got paid very quickly. I am happy with them!
Kathleen from NYReview Received: March 3, 2024Was this review helpful?9 out of 11 people found this review helpfulResponse from RedionThat’s great to hear Kathleen! We strive to exceed customer satisfaction and are pleased to hear you had a positive experience with your claim.
“Redion policy: StandardWe had a delay problem and incurred costs for housing and meals. I submitted my receipts in line and required documentation. I received an email within 5 days with a complete reimbursement for the expenses.
Suzann from KYReview Received: March 3, 2024Was this review helpful?9 out of 10 people found this review helpfulResponse from RedionWe’re sorry to hear about your travel delays, but pleased we were able to assist with paying your claim in a timely manner. Thank you for your sharing your feedback with us, Suzann.
“Redion policy: StandardClaim process was easy and they processed the claim within 24 hours.
Very impressed with their service and responsiveness.Terry from KSReview Received: February 29, 2024Was this review helpful?5 out of 7 people found this review helpfulResponse from RedionAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, Terry.
“Redion policy: PremiumEverything was easy. Explanations were clear. I was able to get a pre-existing condition waiver.
Alexander from NVReview Received: February 29, 2024Was this review helpful?1 out of 3 people found this review helpfulResponse from RedionThank you for your feedback, Alexander! It's wonderful to hear we were able to meet your expectations.
“Redion policy: StandardGeorge from MAReview Received: February 27, 2024Was this review helpful?0 out of 0 people found this review helpfulWay to much paper work to prove you where ill. Jet blue reimbursed us because flight was cancelled the next day we where told at first it
wasn't going to be reimbursed.“Redion policy: PreferredWe did not receive a clear letter on the policy until I asked about it. But customer service was efficient and sent the letter if assurance once I contacted them. Better early communication would help.
Anne from NYReview Received: February 25, 2024Was this review helpful?3 out of 4 people found this review helpfulResponse from RedionHello Anne. We are sorry for any inconvenience in receiving your Plan document and happy to hear our customer service team was able to assist you quickly! Thank for your feedback and your purchase!
Last updated: September 30, 2026