Redion Travel Insurance Reviews

I booked for the wrong date online. It was impossible to get a hold of Generali and the man who helped me at Squaremouth helped fix my dilemma. I would highly recommend your services.

It was good to have peace of mind in the event of any issues with our travel plans.

Very easy claims website to navigate - explicit instructions and document forms provided. Very fast turnaround in claims payment once all required documents uploaded.

We had a medical incident that occurred on our trip to the Galapagos while we were on a boat at sea. We were able to reach an agent who connected us with a MD in Quito Ecuador. The number was unreachable after business hours and would not have helped because we were hours by airplane away. We learned, however, we could use a local doctor in the Galapagos, Islands, and fortunately, the medical issue resolved itself.

Generali Global is the worst I have dealt with for travel coverage and I will never use them again. No one answers your emails nor phone messages. I have submitted all my paperwork and it it completed. Yet have not received any check. Their delays and failure to communicate in the Claims Dept is unacceptable. I now must find out who are the Vice Presidents to complain as I cannot get my Generali Claims Agent to return any of my calls nor emails. Any help you can provide would be greatly appreciated.
Thank you

We had reservations to travel to Egypt & Eternal Nile through the University of Minnesota Alumni Association travel program on an Odysseys Unlimited small group trip. Our Odyssey's reservation number was 480344. The trip was scheduled for October 30 through November 13, 2023. As you are aware, this trip was cancelled (do to the war in the Middle East) by Odysseys Unlimited and we have received a full reimbursement of our payments to Odysseys. The reimbursement was prompt and we appreciated the terrific customer service we received regarding it.

As recommended by U of M Alumni Association, we purchased travel insurance from Generali Global Assistance policy #23197W0402 on 07/16/2023 (this insurance was highly rated and purchased through Squaremouth, Policy 23197W0402). On October 23, we submitted a claim and supporting documents for a premium refund to Generali Global Assistance (claim #23122138-01). This claim was denied via email on November 10.

We followed up with Generali by phone on November 10 again requesting the refund of our travel insurance premium purchase costing $1,113.95. Again, Generali rejected our claim stating there would be no refund, nor could it be rolled into any future trip to Egypt. or elsewhere. We are turning to you and enlisting your help to obtain a refund from Generali on our behalf. Thank you for your help in this matter.

Your policy was clear and your customer service representative answered my questions clearly. Since I intend to file a claim for trip interruption (for illness and death of my husband's sister), I'll withhold final judgment until that process is complete. Thanks.

Before my trip to Guatemala I learned there was political unrest including roadblocks that would prevent me from reaching all the planned sites in the country. I called the insurance company to ask if I would be covered if the situation didn't improve and I or my tour operator cancelled the trip. They couldn't give me an answer and said they would review a claim if I made one
Luckily for me, the situation did improve and I was able to travel.