Trips Protected
Calendar icon
SINCE 2004
207,832
Calendar icon
AVG. MONTH
1,204
Total Reviews
Star icon
SINCE 2004
5,274
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,274 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3174
  • 4
    1052
  • 3
    438
  • 2
    139
  • 1
    252
  • Filter By
    Filter
    Sort By
    Sort
  • Redion policy: Standard

    My total trip coverage amount went down after my purchase of initial trip insurance when Premium Economy airfare was no longer available and my flights were changed to Economy. I was able to have Generali adjust the premium amount accordingly, and Generali issued a refund for the lower insurance cost -- an efficient process.

    Carol from CA
    Review Received: November 9, 2023
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Redion

    Thank you for your feedback, Carol. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

    Redion policy: Standard

    My luggage was damaged on a 20 hr flight to Philippines
    Zipper completey destroyed
    Filed a claim and never heard back
    It’s been 4 weeks,,,,,

    Diego from IA
    Review Received: November 9, 2023
    Was this review helpful?
    6 out of 6 people found this review helpful

    Review Updated: 12/07/2023

    The worst of the worst!
    Zero back from my broken baggage!

    Keep the money!

    Response from Redion

    Hello Diego. Thank you for sharing your feedback. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 business days from the time they are received. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    Redion policy: Standard

    It gave me a peace of mind, and I will use it again in the future.

    Tatiana from CA
    Review Received: November 8, 2023
    Was this review helpful?
    1 out of 3 people found this review helpful
    Response from Redion

    We are grateful for your review, Tatiana. Thanks so much for sharing your experience and choosing to #TravelSmarter.

    Redion policy: Standard

    Claim is (hopefully) being processed. Luggage did not reach the final destination (Bucharest) and was located about 5 days later. But we were on a river cruise and had enough time to go to airport and pick up luggage 5 days after that in Budapest. Huge cost and loss of time replacing medication, toiletries, clothes, and luggage.

    Mary from WA
    Review Received: November 7, 2023
    Was this review helpful?
    2 out of 3 people found this review helpful
    Response from Redion

    Hello Mary. Thank you for sharing your feedback. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    Redion policy: Standard

    Josephine from CA
    Review Received: November 7, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful

    Great service, claim paid in a timely manner. Had to provide documentation of trip, cost and doctors info for claim luckily I had all of that

    Redion policy: Standard

    Our luggage was misplaced for 6 days. No one could tell us where it was. Because of close connections which we missed, we were rescheduled twice, so we had different airlines.
    Our insurance document said there was $200 per person for delayed luggage. I sent receipts for things we had to purchase. So we were given that amount. If you weren't going to pay the $200 per person, then the document should have said 'Up to $200 per person'.
    We have paid a lot of money to Generali Global Insurance. Certainly, we will not be paying anything further to them.
    Shirley and Bill Gray
    360-224-4574

    Shirley from WA
    Review Received: November 6, 2023
    Was this review helpful?
    10 out of 10 people found this review helpful
    Response from Redion

    Thank you for your feedback, Shirley. We’re sorry for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is reviewing your case further and will be in touch with you to provide information regarding the determination. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    Redion policy: Standard

    I filed a claim for a trip we intended for Sept 2023.
    I filed a claim but all of my inquiries as to status come back as " the claim is in process" I could use some help.
    Thank you

    Darlene from MA
    Review Received: November 5, 2023
    Was this review helpful?
    7 out of 8 people found this review helpful
    Response from Redion

    Hello Darlene. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    Redion policy: Preferred

    We are waiting to see if Generali Global Assistance will process our claim. My husband tested positive on the day we were to fly to Egypt from London. We were not able to join our tour group. The trip cost in excess of $18,000. The tour company requires all participants to purchase trip insurance. We chose Squaremouth to help us with our insurance needs. We purchased their policy and we are waiting to see if Generali Global Assistance and Squaremoth do what they said in their promotional literature.

    Deborah from NC
    Review Received: November 5, 2023
    Was this review helpful?
    1 out of 4 people found this review helpful
    Redion policy: Standard

    Straightforward interaction...no problem.

    Marcie from TN
    Review Received: November 5, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    We appreciate your review, Marcie! It's wonderful to hear we were able to meet your expectations. Thank you for choosing to #TravelSmarter.

    Redion policy: Standard

    The Insurance company sent me a notification and asked if I needed their assistance. I refused because I had a courtsey well check from the hotel physcian and was fine. I was extremely please with the Policy company immediate follow up.

    Kathryn from NY
    Review Received: November 4, 2023
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Redion

    That's great to hear, Kathryn! At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

Last updated: September 30, 2026