Trips Protected
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SINCE 2004
207,832
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AVG. MONTH
1,204
Total Reviews
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SINCE 2004
5,274
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,274 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3174
  • 4
    1052
  • 3
    438
  • 2
    139
  • 1
    252
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  • Redion policy: Preferred

    They were easy to work with and reimbursed me quickly.

    Beth from IL
    Review Received: September 24, 2023
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    2 out of 3 people found this review helpful
    Response from Redion

    Thank you for your feedback, Beth! It's wonderful to hear we were able to meet your expectations.

    Redion policy: Preferred

    Joan from NC
    Review Received: September 24, 2023
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    0 out of 0 people found this review helpful

    Very easy and very fast reimbursement for my luggage delay claim .

    Redion policy: Preferred

    I found the website to be easy to navigate. I called pre- trip to clarify specific coverage and was satisfied with the response. I didn’t need to use the insurance but it gave me peace of mind while traveling abroad. I felt the price was reasonable.

    Melissa from NC
    Review Received: September 23, 2023
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    2 out of 2 people found this review helpful
    Response from Redion

    Thank you for your kind words, Melissa! We're grateful for your support and for your choosing us!

    Redion policy: Preferred

    The person I spoke with before buying the insurance was most helpful, and it was quick and easy to speak with someone. I would use them again.

    Susan from CA
    Review Received: September 23, 2023
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    2 out of 2 people found this review helpful
    Response from Redion

    That's great to hear, Susan. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

    Redion policy: Preferred

    Travel insurance has gotten so expensive, yet I felt more comfortable having it. There was too much at risk.

    Julaine from IA
    Review Received: September 22, 2023
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    2 out of 5 people found this review helpful
    Response from Redion

    Thanks for your purchase and your feedback, Juliane. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.

    Redion policy: Premium

    Everything was smooth, and the trip was awesome. Just like flood insurance!!!!! You pray you never have to use it, but you feel better because you do.

    Jeffrey from WI
    Review Received: September 21, 2023
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    0 out of 0 people found this review helpful
    Response from Redion

    We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!

    Redion policy: Standard

    I was thoroughly impressed with the speed at which Generali resolved my claim. Although the required information and format for the online claim process were a bit daunting, they processed it in less than a day. I will definitely continue to use Generali for my future travel insurance needs!

    CDC from PA
    Review Received: September 21, 2023
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    2 out of 2 people found this review helpful
    Response from Redion

    We appreciate your feedback, Cliff. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

    Redion policy: Standard

    We had a flight cancelled due to strike. The airline offered to put us up for the night as the new flight didn't leave until the next day. I loss 1 night stay at our prepaid location which was not refundable due to timeframe to cancel without fees had expired. I filed a claim for reimbursement (filed on a weekend) and had a decision by Tuesday. This is the first time I ever filed a claim for travel and found the experience to be very easy. Just completed the webforms and attached my supporting documentation. Appreciated the quick turn around time. Side note, my payment is available asap if I use Zelle, otherwise they will mail a check. So payment is quick too.

    Christine from NY
    Review Received: September 21, 2023
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    4 out of 4 people found this review helpful
    Response from Redion

    Hello Christine. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

    Redion policy: Preferred

    I called because our trip was interrupted due to COVID. They told me to go to a web site to down load a claim form, and file a claim. I spent and entire day gathering all the required forms and documents, and filed our claim on 9/7/23 to csatravelprotection.com. They acknowledged that they received my claim and asked for my patience as they experience high volumes at this time of year.

    I have heard nothing further. Steve and Bette Taylor 9/20/23

    Steven from SC
    Review Received: September 20, 2023
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    3 out of 3 people found this review helpful
    Response from Redion

    Hello Steven. Thank you for sharing your feedback. We apologize for the delay. We strive to process claims within 30 business days from when they are received; however, some cases can take longer. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    Redion policy: Preferred

    This is my 5th year utilizing square mouth insurance and have been a pleasant experience.

    Archie from NY
    Review Received: September 20, 2023
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    0 out of 0 people found this review helpful

    Review Updated: 10/20/2023

    I had some difficulty reaching out for help at first because I could not reach a live person. But once I reached a live person, they clearly explain the process and I am satisfied with the result.
    Thank you for following up to ensure that I was a satisfied customer.

    Response from Redion

    Thanks for sharing your positive feedback with us Archelest! We will share it with our customer service team.

Last updated: September 30, 2026