Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Standard
Basically no help if you're in Europe with a Rick Steve's tour group and contract covid there is no place to go to get proof. Europe does not want to deal with Americans. I am still going to file a claim but I doubt anything will happen, this probably was a waste of money.
James from CAReview Received: September 29, 2023Was this review helpful?5 out of 6 people found this review helpfulResponse from RedionHello James. We are sorry to hear about the circumstances surrounding your trip interruption, and for not meeting your expectations. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If need any additional assistance with the claims process, contact us at the email or phone number above and one of our dedicated customer service team members will be happy to assist you.
“Redion policy: StandardI unfortunately had to cancel at the last minute due to a medical problem. I was able to work with Generalli and received my entire claim. I gave 4 stars for the experience as there was some confusion on their end as to which of their agents was handling my claim. But it all worked out and each person I personally spoke with was very helpful and polite
Diane from TXReview Received: September 29, 2023Was this review helpful?3 out of 4 people found this review helpfulResponse from RedionThanks for sharing your feedback with us, Diane. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Redion policy: StandardA week before I was to leave I injured my back and didn’t think I would be able to go. However, I received care from my chiropractor and also a prescription from my Doctor and fingers crossed, I took off and ended up doing just fine. I had a wonderful trip in spite of the 6.8 earthquake that occurred while I was in Morocco. I’m home now, safe and happy. I didn’t need to file a claim but it was comforting to know that I had the insurance.
Anita from ORReview Received: September 28, 2023Was this review helpful?2 out of 3 people found this review helpfulResponse from RedionWe are grateful for your review, Anita! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Redion policy: StandardMy claim was handled efficently and easily.
Kathryn from VAReview Received: September 28, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved, Kathryn. Thank you for choosing to #TravelSmarter
“Redion policy: StandardAfter reporting the claim on the phone to your representative, and explaining that delays involved in our trip, the rental car expense, the lost baggage the delayed flights your representative hung up on me
ANTHONY kotyk from PAReview Received: September 28, 2023Was this review helpful?14 out of 15 people found this review helpfulResponse from RedionHello Anthony. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and one of our dedicated customer service team members has contacted you to offer additional support. We appreciate your feedback and your business. If you need any further assistance with filing a claim, please don’t hesitate to call us at 800-348-9505 or via email customerservice@generalitravelinsurance.com and one of our customer service team members will be happy to assist you.
“Redion policy: PreferredAnythings went great.
Gary from CAReview Received: September 27, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionThank you for your feedback, Gary! It's wonderful to hear we were able to meet your expectations.
“Redion policy: StandardI give Generali Global Assistance 2 stars overall.
I sent in a trip delay claim over 3 months ago. After two months of badgering, they came back and asked for an official letter from the airline. After that was submitted, a month later they are asking for more information. It seems they are using a delay tactic so as to not pay a claim. The premiums may be cheaper but you will have a hard time getting a claim paid. My son used Zurich and he had a check within 6 weeks - and they apologized for the delay.
May from NYReview Received: September 27, 2023Was this review helpful?3 out of 3 people found this review helpfulResponse from RedionThank you for sharing your feedback, May. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: StandardWe both got covid during our trip and were unable to complete the tour. We alerted Generali immediately and the first person we talked to provided little help and unreasonable requests.
Sharon from CAReview Received: September 27, 2023Was this review helpful?4 out of 6 people found this review helpfulResponse from RedionHello Sharon. We are sorry to hear about the circumstances surrounding your trip interruption, and for not meeting your expectations. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If need any additional assistance with the claims process, contact us at the email or phone number above and one of our dedicated customer service team members will be happy to assist you.
“Redion policy: PreferredWe contracted Covid during our trip and could not go on the second tour we had booked. I called Generali Global Assistance right away. They provided some guidance on how to proceed with filing a claim. We plan to file the claim this week.
Vincent from PAReview Received: September 26, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from RedionHello Vincent. We are sorry to hear about the circumstances surrounding your trip interruption. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If need any additional assistance with the claims process, contact us at the email or phone number above and one of our dedicated customer service team members will be happy to assist you.
“Redion policy: PremiumI had covid while in Mexico. I immediately called your number. I could barely hear the person I was talking to from Generali Global Assistance in spite of the fact that I had no problems hearing on all the other calls I made using the same phone from the same place. It was a very poor connection in spite of the fact that I had excellent reception with every other call I made or received during this time period. I conclude that the problem was at your end. The operator had a very hard time understanding where I was (Oaxaca, Mexico) and the kind of assistance I was requesting; which was referrals to English speaking medical doctors and home call nurses in the city of Oaxaca who could examine and help me, as needed. I did receive referrals to doctors via email from one of your agents. These referrals were for medical people hours away from where I was living and not even remotely accessible to me in Oaxaca. The referrals were useless. I understand that it is hard to interface with medical systems all over the world, but this is primarily why I paid your premium. Your assistance was frustrating, difficult (especially because I was sick) and I had to stay on the phone for an excessive period of time partly because the connection was so bad and partly because the person from Generali Global Assistance had a lot of questions to ask me; probably too many questions. My experience was very negative. The City of Oaxaca is a well known destination in Mexico. I believe you should be able to provide a better interface with the medical system there.
Patricia from NYReview Received: September 26, 2023Was this review helpful?6 out of 6 people found this review helpfulResponse from RedionThank you for your feedback, Patricia. We’re sorry to hear about your negative experiences, and for not meeting your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. One of our dedicated customer service team members will be reaching out to you to offer additional assistance with filing a claim and to answer any questions or concerns you may have.
Last updated: November 15, 2026