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Trips Protected
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SINCE 2004
207,832
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AVG. MONTH
1,204
Total Reviews
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SINCE 2004
5,274
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,274 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3174
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    1052
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    438
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    139
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  • “
    Redion policy: Standard

    My claim is because they canceled the flight in a different country. We were able to at least get a late night flight out somewhere to where we could drive home instead of stay overnight and incur all kinds of expenses and inconveniences, more than what we had already been through. At this point right now I’m trying to get the rental car reimbursed, that’s all. We will see how they handle this. They wanted an outrageous amount of documentation. Some of which, of course I couldn’t supply. We’ll see how things work out. I will gladly give you an update when you contact me. Thank you.

    Teresa from NY
    Review Received: September 15, 2023
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    2 out of 2 people found this review helpful
    “
    Redion policy: Standard

    Yolanda from NJ
    Review Received: September 15, 2023
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    0 out of 0 people found this review helpful

    Good day and I appreciate the follow up. I was impressed with the expediency this claim was handled. Two days after my claim was filed I received my payment and was grateful.

    As mentioned in my initial claim, I will continue to use these services. I have 3 trips planned next year and will be using the Squaremouth travel insurances.

    The prices are more than reasonable and coverage top notch. I can add customer service to that as well.

    Thank you

    “
    Redion policy: Standard

    Brigitte from OH
    Review Received: September 14, 2023
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    0 out of 0 people found this review helpful

    Very easy to deal with- and prompt.

    “
    Redion policy: Standard

    Greatly appreciated the protection this offered. Think I saw link in NY Times.

    Karen from NM
    Review Received: September 14, 2023
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    0 out of 0 people found this review helpful
    Response from Redion

    Thanks for sharing your feedback, Karen! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

    “
    Redion policy: Standard

    I called them after our flight was cancelled but were of no help. I have filed a claim because the flight was cancelled we missed an entire day on the Viking cruise

    Tammy from NC
    Review Received: September 13, 2023
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    5 out of 5 people found this review helpful

    Review Updated: 10/13/2023

    I filled out all the information for the claim and submitted the proper documentation. I was informed that it was being reviewed, but a little worried it would be rejected. Fortunately I received notification that it was approved. I was very happy given the stress we went through on the trip.

    Response from Redion

    Thank you for your feedback Tammy. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Premium

    Filing a claim was a bit harder than I expected. I still haven’t heard anything on my claim that was filed 3 days ago.

    Michelle from CT
    Review Received: September 13, 2023
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    2 out of 2 people found this review helpful
    Response from Redion

    Thank you for sharing your feedback, Michele. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Standard

    The website is very user friendly. Offers travel insurance to fit your needs at a great price.

    Lisa from TX
    Review Received: September 12, 2023
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    1 out of 1 people found this review helpful
    Response from Redion

    That's great to hear Lisa! Our goal is to make generalitravelinsurance.com as user-friendly as possible. Thanks for the feedback!

    “
    Redion policy: Standard

    Everything worked out well. As in all insurances, it is best not to have to make a claim!

    MERRILL from UT
    Review Received: September 12, 2023
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    1 out of 1 people found this review helpful
    Response from Redion

    Thank you for your feedback and your purchase Merrill. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now, or anytime you have specific questions about coverage. Just give us a call at 800-348-9505.

    “
    Redion policy: Premium

    I was able to speak to a live representative when I experienced a health even just prior to departure and received clear and helpful guidance on the documentation requirements and claims process. Uploading the documentation into the claim system was straightforward and my claim was reviewed and paid in a timely manner.

    MICHAEL from VA
    Review Received: September 11, 2023
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    2 out of 2 people found this review helpful
    Response from Redion

    That's great to hear Michael! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Standard

    I have not received any payment yet! I’m still waiting! Thank you.

    Gregory from FL
    Review Received: September 11, 2023
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    0 out of 0 people found this review helpful
    Response from Redion

    Hello Gregory. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

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Last updated: September 30, 2026