Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: PreferredTung from NYReview Received: September 9, 2023Was this review helpful?0 out of 0 people found this review helpful
Smooth process got my reimbursement checks quick.
“Redion policy: PreferredI put in a small claim last week because we got sick at the end of the trip and unable to go on prepaid tours or get hotel refund. I will provide additional feedback when I hear form the insurance company.
Sam from NJReview Received: September 8, 2023Was this review helpful?1 out of 3 people found this review helpfulReview Updated: 10/06/2023
I received the full amount requested. The only issue was that I had to resend some of what I originally sent to get approved.
Response from RedionHello Sam. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: StandardI found the experience enjoyable, satisfying, and knowing I had coverage for our trip, quite relaxing.
Bruce from AZReview Received: September 8, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from RedionThat's great to hear Bruce! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Redion policy: StandardI insured my stay at Kaanapali Alii resort on West Maui from August 22-September 1. Because of the fires, the trip was not possible. The resort has been closed since August 8 and the website says operations are still suspended. I have submitted a claim to Generali but have not yet been reimbursed. It seems early to submit a complaint but your help to move it on would be appreciated.
Janet from NMReview Received: September 7, 2023Was this review helpful?5 out of 5 people found this review helpfulResponse from RedionHello Janet. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received; however, some cases can take longer. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: PreferredI found it difficult to speak to a representative directly. When I finally did reach someone, and asked to add additional days to the coverage, it was done, but I had the feeling that the rep felt they were doing me a big favor.
Thankfully, I did not have to utilize the coverage, which I imagine is the case with most travelers. This raises the question as to why the coverage is so expensive.anonymous from COReview Received: September 7, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from RedionHello Marian. We value you feedback, and thank you for your review. We're sorry to hear about your negative experience and apologize for not meeting your expectations. The calculated cost depends on a variety of factors including time to departure. One of our dedicated customer service team members will reach out to offer any additional questions or concerns regarding your policy.
“Redion policy: PreferredLate add-on was very expensive
Karen from MOReview Received: September 7, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThanks for your feedback, Karen. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase please call 800-348-9505.
“Redion policy: PreferredAfter reviewing the documents needed to file a claim, I determined that my time was worth more than the $75 food reimbursement.
My deductible for my homeowners policy is $2,500, so I could not file a claim for $200, so that piece could not be claimed.
Please cancel claim.
Thank you,
Jan FerroJan from FLReview Received: September 6, 2023Was this review helpful?3 out of 3 people found this review helpfulResponse from RedionThank you for sharing your feedback, Jan. We were unable to locate an active claim filed against your policy. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and a dedicated team member will be happy to assist you.
“Redion policy: StandardSusan from AZReview Received: September 5, 2023Was this review helpful?0 out of 0 people found this review helpfulExcellent service during a difficult situation.
“Redion policy: StandardLisa from WYReview Received: September 5, 2023Was this review helpful?0 out of 0 people found this review helpfulI'm very satisfied with the way the claim was handled. I received confirmation that the claim had been received, when it was being processed and finally, the determination of coverage and payment very quickly. Would highly recommend Generali Global Assistance.
“Redion policy: StandardAll was well, a d when I had a question of when coverage went into effect, my call was answered quickly.
Janis from GAReview Received: September 5, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionThanks for the feedback Janis! We will share it with our Customer Service Team.
Last updated: September 30, 2026