Need help? Call a SquareMouth Travel Expert 1-800-240-0369 | 8AM to 10PM ET Daily
Trips Protected
Calendar icon
SINCE 2004
208,688
Calendar icon
AVG. MONTH
887
Total Reviews
Star icon
SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3186
  • 4
    1055
  • 3
    438
  • 2
    141
  • 1
    255
  • Filter By
    Filter
    Sort By
    Sort
  • “
    Redion policy: Premium

    Filing a claim was a bit harder than I expected. I still haven’t heard anything on my claim that was filed 3 days ago.

    Michelle from CT
    Review Received: September 13, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Redion

    Thank you for sharing your feedback, Michele. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Standard

    The website is very user friendly. Offers travel insurance to fit your needs at a great price.

    Lisa from TX
    Review Received: September 12, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    That's great to hear Lisa! Our goal is to make generalitravelinsurance.com as user-friendly as possible. Thanks for the feedback!

    “
    Redion policy: Standard

    Everything worked out well. As in all insurances, it is best not to have to make a claim!

    MERRILL from UT
    Review Received: September 12, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    Thank you for your feedback and your purchase Merrill. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now, or anytime you have specific questions about coverage. Just give us a call at 800-348-9505.

    “
    Redion policy: Premium

    I was able to speak to a live representative when I experienced a health even just prior to departure and received clear and helpful guidance on the documentation requirements and claims process. Uploading the documentation into the claim system was straightforward and my claim was reviewed and paid in a timely manner.

    MICHAEL from VA
    Review Received: September 11, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Redion

    That's great to hear Michael! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Standard

    I have not received any payment yet! I’m still waiting! Thank you.

    Gregory from FL
    Review Received: September 11, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Redion

    Hello Gregory. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Preferred

    Tung from NY
    Review Received: September 9, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful

    Smooth process got my reimbursement checks quick.

    “
    Redion policy: Preferred

    I put in a small claim last week because we got sick at the end of the trip and unable to go on prepaid tours or get hotel refund. I will provide additional feedback when I hear form the insurance company.

    Sam from NJ
    Review Received: September 8, 2023
    Was this review helpful?
    1 out of 3 people found this review helpful

    Review Updated: 10/06/2023

    I received the full amount requested. The only issue was that I had to resend some of what I originally sent to get approved.

    Response from Redion

    Hello Sam. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Standard

    I found the experience enjoyable, satisfying, and knowing I had coverage for our trip, quite relaxing.

    Bruce from AZ
    Review Received: September 8, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    That's great to hear Bruce! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Standard

    I insured my stay at Kaanapali Alii resort on West Maui from August 22-September 1. Because of the fires, the trip was not possible. The resort has been closed since August 8 and the website says operations are still suspended. I have submitted a claim to Generali but have not yet been reimbursed. It seems early to submit a complaint but your help to move it on would be appreciated.

    Janet from NM
    Review Received: September 7, 2023
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Redion

    Hello Janet. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received; however, some cases can take longer. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Preferred

    I found it difficult to speak to a representative directly. When I finally did reach someone, and asked to add additional days to the coverage, it was done, but I had the feeling that the rep felt they were doing me a big favor.
    Thankfully, I did not have to utilize the coverage, which I imagine is the case with most travelers. This raises the question as to why the coverage is so expensive.

    anonymous from CO
    Review Received: September 7, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Redion

    Hello Marian. We value you feedback, and thank you for your review. We're sorry to hear about your negative experience and apologize for not meeting your expectations. The calculated cost depends on a variety of factors including time to departure. One of our dedicated customer service team members will reach out to offer any additional questions or concerns regarding your policy.

  • Load More Reviews

Last updated: November 15, 2026