Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Preferred
Late add-on was very expensive
Karen from MOReview Received: September 7, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThanks for your feedback, Karen. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase please call 800-348-9505.
“Redion policy: PreferredAfter reviewing the documents needed to file a claim, I determined that my time was worth more than the $75 food reimbursement.
My deductible for my homeowners policy is $2,500, so I could not file a claim for $200, so that piece could not be claimed.
Please cancel claim.
Thank you,
Jan FerroJan from FLReview Received: September 6, 2023Was this review helpful?3 out of 3 people found this review helpfulResponse from RedionThank you for sharing your feedback, Jan. We were unable to locate an active claim filed against your policy. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and a dedicated team member will be happy to assist you.
“Redion policy: StandardSusan from AZReview Received: September 5, 2023Was this review helpful?0 out of 0 people found this review helpfulExcellent service during a difficult situation.
“Redion policy: StandardLisa from WYReview Received: September 5, 2023Was this review helpful?0 out of 0 people found this review helpfulI'm very satisfied with the way the claim was handled. I received confirmation that the claim had been received, when it was being processed and finally, the determination of coverage and payment very quickly. Would highly recommend Generali Global Assistance.
“Redion policy: StandardAll was well, a d when I had a question of when coverage went into effect, my call was answered quickly.
Janis from GAReview Received: September 5, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionThanks for the feedback Janis! We will share it with our Customer Service Team.
“Redion policy: StandardOur flight was cancelled and was not available for rescheduling for 2 days so we rented a car and drove. It cost 116.00 The amount of paperwork required to file a claim was not worth my time. Way too much.
Michael from FLReview Received: September 4, 2023Was this review helpful?4 out of 4 people found this review helpfulResponse from RedionThank you for your feedback, Michael. We’re sorry about your negative experience with the claims process. One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505. You can also watch this helpful video on how to start a claim, generalitravel.com/start-claim
“Redion policy: StandardI have to finish the form to send my claim
Consuelo from FLReview Received: September 2, 2023Was this review helpful?1 out of 4 people found this review helpfulResponse from RedionHello Consuelo. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: StandardNote that I did not interact with Generali before departure, but it requires that I rate it.
I came down with COVID while on my group tour & had to drop out, isolate, and reschedule my return flights. I contacted Generali’s 24-hour assistance, who helped me try to find a more cost effective hotel in which to isolate. However, Halifax is extremely expensive and all the hotels were at least as expensive as the one I was in. I talked to their Customer Service team, but did not get answers as clear as I would have liked. I’m still waiting for some documentation from my travel provider before filing a claim. I’m hoping the claim is accepted and paid, but I’m not at all sure it will be. The rules and process WRT COVID are very confusing right now and are very nebulous for all concerned.
Note that I had a similar occurrence, with COVID, in April 2021 while in Botswana. That time I had a Berkshire Hathaway Exact Care Value policy, and I was very impressed with their customer service, both while I was on travel and when filing the claim. They paid in full, without any hassle or contest, which I found very impressive. Unfortunately, with the long delay, I did not write a review at that time, so I thought I’d let you know now.
Jerry from NMReview Received: September 2, 2023Was this review helpful?7 out of 7 people found this review helpfulResponse from RedionThank you for your feedback Jerry. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. Additionally, one of our dedicated customer service team members has reached out to offer assistance with any questions you may have about the COVID coverage. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Redion policy: StandardAllen from VAReview Received: August 31, 2023Was this review helpful?0 out of 0 people found this review helpfulGenerali Global Assistance paid my claim in full. I rated their service as 4 stars due to two issues that I experienced in the claim process. The first issue was their online claim process needs a little tweaking to help claimants edit draft claims easily. The second issue was that their claim agent failed to include a portion of the claim in the first reimbursement check. I had to contact them to inquire if a portion of the claim was denied. It was not denied, and they issued a check for the balance promptly. I was satisfied with this provider's service and would do business with them again.
“Redion policy: StandardWe filed a TRIP INTERRUPTION and TRAVEL DELAY claim on June 10, 2023. Our May 26, 2023 flight from Copenhagen to Zurich was cancelled (No explanation/reason given) and we were rescheduled to fly the next day. On August 10, 2023 we were finally assigned a Claim Representative (Shay Raban, ext. 2024). I contacted him, and he replied that my claim was in his que, and he would work on it when he could. I have still not heard from him.
I would NOT recommend this policy to other travelers.GTK from INReview Received: August 29, 2023Was this review helpful?5 out of 5 people found this review helpfulResponse from RedionThank you for your feedback, Gayle. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
Last updated: November 15, 2026