Redion Travel Insurance Reviews
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See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Standard
We were glad for the coverage. It meant our needs. It was easy to acquire. When we had additional questions they were answered.
Carolyn from FLReview Received: August 7, 2023Was this review helpful?1 out of 3 people found this review helpfulResponse from RedionThank you for your feedback, Carolyn. We will share it with our Customer Service Team. We are happy you found the right coverage to fit your trip's needs.
“Redion policy: StandardGreat! I need to file a claim, so I hope that goes smoothly. I appreciated that you could cancel within 10 days.
Emma from COReview Received: August 7, 2023Was this review helpful?1 out of 3 people found this review helpfulResponse from RedionThank you for your feedback, Emma. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
“Redion policy: StandardEasy access to assistance line and very helpful in explaining what the policy covers. Filing the claim online was straightforward and simple.
David from NYReview Received: August 7, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from RedionThat's great to hear David! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Redion policy: StandardWe had to cancel our cruise as my wife had an emergency appendectomy on July 17,2023. I filed a claim with Gererali within 3 days and mailed the claim into them. I was assigned a claim # and told I would hear from someone if they needed more information. Which I dont believe they do as the claimed was filled out fully and signed by the dr. who did the surgery.
I have not heard from Generali Global and find then very hard to reach to speak with a live person in regards to the state of our claim and getting our cruise money back. I am waiting.Kenneth from CAReview Received: August 6, 2023Was this review helpful?11 out of 11 people found this review helpfulReview Updated: 09/03/2023
no problem paid claim within 30 days
Response from RedionThank you for sharing your feedback, Kenneth. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received, although some cases can take longer. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: StandardWhile in Spain we contacted the emergency line to determine where we can best receive medical care related to acute sickness. Due to the delay in response from Generali Global, we missed an additional day of our trip. The GG representative we spoke to told us to wait for someone to contact us and they never did.
Asher from NCReview Received: August 6, 2023Was this review helpful?8 out of 9 people found this review helpfulResponse from RedionOne of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
“Redion policy: StandardFirst, you can only reach robots. So many questions that were not answered. Website kept glitching and was unable to upload documents. It took almost two hours to complete claim which I’m not sure my info was sufficient . It was very easy getting coverage but extremely difficult putting in a claim
Nancy from AZReview Received: August 5, 2023Was this review helpful?8 out of 9 people found this review helpfulResponse from RedionHello Nancy. We will use your feedback to help improve our customer service. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: Standardto whom may it concern:
I have contacted and received the information and filed a claim for my travel COVID-19 pandemic since Mar 19, 2022 and after that I keep followed the case for many months, but not sucessfully.The last contact I have received from Generali Global at Oct 9, 2022, at 9AM PDT(
Kenneth from CAReview Received: August 4, 2023Was this review helpful?15 out of 16 people found this review helpfulResponse from RedionThank you for sharing your feedback, Kenneth. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to offer further assistance and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Redion policy: StandardThe policy addressed our travel plans.
Marcus from FLReview Received: August 2, 2023Was this review helpful?0 out of 3 people found this review helpfulResponse from RedionThanks for your feedback, Marcus. We are happy you found the right coverage to fit your trip's needs.
“Redion policy: StandardCustomer service at Squaremouth, in terms of answering detailed policy-related questions, was much better than Generali. Generali reps did not seem well trained to me.
Karen from MDReview Received: August 2, 2023Was this review helpful?5 out of 6 people found this review helpfulResponse from RedionHello Karen. At Generali Travel Insurance, we take customer service very seriously. We are sorry to hear about your experience, and will use your feedback to improve our service. We appreciate your feedback and your business.
“Redion policy: StandardThey summarily denied my claim. My trip was cancelled by the cruise company. I had no choice but to cancel my airline reservation. However, Genrerali says that this is not a covered reason. Why not??
Carole from COReview Received: August 1, 2023Was this review helpful?13 out of 13 people found this review helpfulResponse from RedionHello Carole. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
Last updated: September 30, 2026