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Trips Protected
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SINCE 2004
207,832
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AVG. MONTH
1,204
Total Reviews
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SINCE 2004
5,274
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,274 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3174
  • 4
    1052
  • 3
    438
  • 2
    139
  • 1
    252
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  • “
    Redion policy: Standard

    Mark from GA
    Review Received: August 1, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful

    i submitted copious document to cover my claim for flight delay and cancellation requiring about $7000 additional expenditure the claims are marked as closed or paid
    i have not received any payment and no understandable communication from Generali

    “
    Redion policy: Preferred

    Judith from LA
    Review Received: July 31, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful

    Claim was denied with no explanation and reason. Verbally suggested the issue was not trip interrupted. Clearly not the case! Also, have beer waiting over month for second part of claim of stolen items from recover luggage.

    “
    Redion policy: Standard

    The experience was very professional we did not need to make a claim but glad to have it if needed.

    Stephen from IL
    Review Received: July 31, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    That's great to hear Stephen! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Standard

    Simple to understand and less complicated than you expect

    Douglas from CT
    Review Received: July 31, 2023
    Was this review helpful?
    0 out of 2 people found this review helpful
    Response from Redion

    That's great to hear Douglas. Thanks for your feedback!

    “
    Redion policy: Standard

    I found GGA, with the help of a friend a year ago when I was advised to insure my trip and due to hurricane IAN fell through and my
    insurance recovered all of my expenses and refunded me in full....
    From that moment I knew that I will not take a chance and will ensure every trip I plan. All went well this time,
    but there will more trips to come (soon) and I will ensure them with you!
    Thank you!
    Anna Martin

    Anna from FL
    Review Received: July 30, 2023
    Was this review helpful?
    4 out of 5 people found this review helpful
    Response from Redion

    Thanks for your feedback, Anna! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trips. Thank you for your loyalty!

    “
    Redion policy: Preferred

    John from NJ
    Review Received: July 28, 2023
    Was this review helpful?
    1 out of 4 people found this review helpful

    I tried filing a claim recently but your system would not accept my claim. While in Paris on July 11, I was pickpocketed in a Viator retail store by two people stealing $300 from me in US cash, pounds and euros. I did not file a police report as by the time I realized it, I needed to leave to return to London.
    John G Wolfe

    “
    Redion policy: Standard

    It was relatively easy to file a claim and the response time to complete the claim and make payment was excellent.

    Patricia from DE
    Review Received: July 27, 2023
    Was this review helpful?
    4 out of 5 people found this review helpful
    Response from Redion

    Thanks for the feedback, Patricia! We will share it with our Customer Service Team.

    “
    Redion policy: Preferred

    I filed a claim on July 14th. As of today, July 27th, I do not have any updates as it relates to the status of my claim. It simply says "submitted", without any comments. I remain hopeful to have a positive reply soon...

    Oleg from NY
    Review Received: July 27, 2023
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Redion

    Hello Oleg. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Redion policy: Standard

    I was exhausted and unsure of what to do. I reacted out to Global Assistance and the representative was kind and explained what the next steps were. I would definitely recommend.

    Michelle from VT
    Review Received: July 27, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Redion

    That's great to hear Michelle! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Standard

    Cecilia from FL
    Review Received: July 26, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful

    Very professional and efficient

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Last updated: September 30, 2026