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Trips Protected
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SINCE 2004
208,688
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AVG. MONTH
887
Total Reviews
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SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3186
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    1055
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    438
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    141
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  • “
    Redion policy: Standard

    First, you can only reach robots. So many questions that were not answered. Website kept glitching and was unable to upload documents. It took almost two hours to complete claim which I’m not sure my info was sufficient . It was very easy getting coverage but extremely difficult putting in a claim

    Nancy from AZ
    Review Received: August 5, 2023
    Was this review helpful?
    8 out of 9 people found this review helpful
    Response from Redion

    Hello Nancy. We will use your feedback to help improve our customer service. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Standard

    to whom may it concern:

    I have contacted and received the information and filed a claim for my travel COVID-19 pandemic since Mar 19, 2022 and after that I keep followed the case for many months, but not sucessfully.The last contact I have received from Generali Global at Oct 9, 2022, at 9AM PDT(

    Kenneth from CA
    Review Received: August 4, 2023
    Was this review helpful?
    15 out of 16 people found this review helpful
    Response from Redion

    Thank you for sharing your feedback, Kenneth. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to offer further assistance and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Standard

    The policy addressed our travel plans.

    Marcus from FL
    Review Received: August 2, 2023
    Was this review helpful?
    0 out of 3 people found this review helpful
    Response from Redion

    Thanks for your feedback, Marcus. We are happy you found the right coverage to fit your trip's needs.

    “
    Redion policy: Standard

    Customer service at Squaremouth, in terms of answering detailed policy-related questions, was much better than Generali. Generali reps did not seem well trained to me.

    Karen from MD
    Review Received: August 2, 2023
    Was this review helpful?
    5 out of 6 people found this review helpful
    Response from Redion

    Hello Karen. At Generali Travel Insurance, we take customer service very seriously. We are sorry to hear about your experience, and will use your feedback to improve our service. We appreciate your feedback and your business.

    “
    Redion policy: Standard

    They summarily denied my claim. My trip was cancelled by the cruise company. I had no choice but to cancel my airline reservation. However, Genrerali says that this is not a covered reason. Why not??

    Carole from CO
    Review Received: August 1, 2023
    Was this review helpful?
    13 out of 13 people found this review helpful
    Response from Redion

    Hello Carole. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Redion policy: Standard

    Mark from GA
    Review Received: August 1, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful

    i submitted copious document to cover my claim for flight delay and cancellation requiring about $7000 additional expenditure the claims are marked as closed or paid
    i have not received any payment and no understandable communication from Generali

    “
    Redion policy: Preferred

    Judith from LA
    Review Received: July 31, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful

    Claim was denied with no explanation and reason. Verbally suggested the issue was not trip interrupted. Clearly not the case! Also, have beer waiting over month for second part of claim of stolen items from recover luggage.

    “
    Redion policy: Standard

    The experience was very professional we did not need to make a claim but glad to have it if needed.

    Stephen from IL
    Review Received: July 31, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    That's great to hear Stephen! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Standard

    Simple to understand and less complicated than you expect

    Douglas from CT
    Review Received: July 31, 2023
    Was this review helpful?
    0 out of 2 people found this review helpful
    Response from Redion

    That's great to hear Douglas. Thanks for your feedback!

    “
    Redion policy: Standard

    I found GGA, with the help of a friend a year ago when I was advised to insure my trip and due to hurricane IAN fell through and my
    insurance recovered all of my expenses and refunded me in full....
    From that moment I knew that I will not take a chance and will ensure every trip I plan. All went well this time,
    but there will more trips to come (soon) and I will ensure them with you!
    Thank you!
    Anna Martin

    Anna from FL
    Review Received: July 30, 2023
    Was this review helpful?
    4 out of 5 people found this review helpful
    Response from Redion

    Thanks for your feedback, Anna! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trips. Thank you for your loyalty!

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Last updated: November 15, 2026