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SINCE 2004
208,688
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AVG. MONTH
887
Total Reviews
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SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3186
  • 4
    1055
  • 3
    438
  • 2
    141
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    255
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  • “
    Redion policy: Preferred

    John from NJ
    Review Received: July 28, 2023
    Was this review helpful?
    1 out of 4 people found this review helpful

    I tried filing a claim recently but your system would not accept my claim. While in Paris on July 11, I was pickpocketed in a Viator retail store by two people stealing $300 from me in US cash, pounds and euros. I did not file a police report as by the time I realized it, I needed to leave to return to London.
    John G Wolfe

    “
    Redion policy: Standard

    It was relatively easy to file a claim and the response time to complete the claim and make payment was excellent.

    Patricia from DE
    Review Received: July 27, 2023
    Was this review helpful?
    4 out of 5 people found this review helpful
    Response from Redion

    Thanks for the feedback, Patricia! We will share it with our Customer Service Team.

    “
    Redion policy: Preferred

    I filed a claim on July 14th. As of today, July 27th, I do not have any updates as it relates to the status of my claim. It simply says "submitted", without any comments. I remain hopeful to have a positive reply soon...

    Oleg from NY
    Review Received: July 27, 2023
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Redion

    Hello Oleg. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Redion policy: Standard

    I was exhausted and unsure of what to do. I reacted out to Global Assistance and the representative was kind and explained what the next steps were. I would definitely recommend.

    Michelle from VT
    Review Received: July 27, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Redion

    That's great to hear Michelle! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Standard

    Cecilia from FL
    Review Received: July 26, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful

    Very professional and efficient

    “
    Redion policy: Standard

    We just submitted our claim last week, so there is nothing to rate so far..

    Roberto from FL
    Review Received: July 25, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Redion

    Hello Roberto. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Redion policy: Standard

    unfortunately I had to cancel the trip due to a medical reason so I did file a claim and it has been resolved without any problems and in a very timely manner. Thank you

    James from CA
    Review Received: July 20, 2023
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Redion

    Hey James,

    Thank you for the feedback!

    “
    Redion policy: Standard

    A little pricy but most insurance
    Seems to be to the consumer

    None from AR
    Review Received: July 19, 2023
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Redion

    Thanks for the feedback Arie!

    “
    Redion policy: Preferred

    RD from CA
    Review Received: July 18, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful

    Generali was unresponsive until Squaremouth got involved. I had to involve the Squaremouth agent at several points but in the end I did get reimbursed at the level I had requested. Thank you Squaremouth for being a consumer advocate!

    “
    Redion policy: Standard

    Service from Generali exceeded my expectations.

    Kenneth from CA
    Review Received: July 18, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Redion

    Thanks for the feedback, Kenneth!

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Last updated: November 15, 2026