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Trips Protected
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SINCE 2004
207,832
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AVG. MONTH
1,204
Total Reviews
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SINCE 2004
5,274
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,274 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3174
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    1052
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    438
  • 2
    139
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  • “
    Redion policy: Standard

    So far, it has not gone well. It seems you can only make a claim when you have received your credit card bill for the expenses incurred. I am waiting to do that. If that is not the case, and I can use the hotel bill, I would start my claim immediately.

    Marianne from NY
    Review Received: July 7, 2023
    Was this review helpful?
    8 out of 8 people found this review helpful
    Response from Redion

    Hello Marianne. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Redion policy: Standard

    I had a dental issue during my trip and contacted Generali Global Assistance. Due to the 4th of July holiday weekend, this has not been completely resolved, but should be soon. I will be making a claim. Thanks!

    Nancy from WA
    Review Received: July 4, 2023
    Was this review helpful?
    0 out of 3 people found this review helpful
    Response from Redion

    Hello Nancy. Thank you for your feedback. We are sorry to hear about the circumstances surrounding your trip interruption. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    “
    Redion policy: Standard

    Plan to file claim for travel delays which left us stuck for 48 hours. Having trouble getting necessary documentation from airline to file claim.

    LeeAnn from WI
    Review Received: July 4, 2023
    Was this review helpful?
    1 out of 3 people found this review helpful
    Response from Redion

    Hello LeeAnn. Thank you for your feedback. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    “
    Redion policy: Preferred

    I was very impressed how quickly my claim was addressed, within 24 hours. I am awaiting payment, but hopefully everything will go through as promised.

    Patricia Weeg from CA
    Review Received: July 4, 2023
    Was this review helpful?
    2 out of 3 people found this review helpful
    Response from Redion

    Hello Patricia. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should receive your claim payment within 7-10 business days via USPS to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Standard

    Gerard from PA
    Review Received: July 3, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful

    Claim process was quick and easy. Received a payout in less than a week!

    “
    Redion policy: Standard

    Did not see any response on my claim; assistance needed

    Anatoly from PA
    Review Received: July 3, 2023
    Was this review helpful?
    9 out of 11 people found this review helpful
    Response from Redion

    Hello Anatoly. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Redion policy: Preferred

    I was satisfied with everything from purchasing the policy to traveling and so on. However when I contacted customer service it was impossible to speak to an agent for questions prior to filing a claim. I was force to navigate and listen to an inflexible unintelligeable machine. Therefore left alone to figure out how to file a claim or if I even should file a claim.

    Karla from FL
    Review Received: July 3, 2023
    Was this review helpful?
    8 out of 8 people found this review helpful
    Response from Redion

    Hello Karla. Thank you for sharing your feedback. We are sorry to hear about your negative experience and for not meeting your expectations. One of our dedicated team members will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Standard

    I contacted your Concierge service and dealt with a very nice young lady. She promptly gave me the information I needed. It was a very good experience.

    Stan Mills from FL
    Review Received: July 2, 2023
    Was this review helpful?
    4 out of 5 people found this review helpful
    Response from Redion

    That's great to hear Stanley! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Premium

    I was thrilled to have filed my claim on Tues night and have my funds on Thursday!

    Lisa from IL
    Review Received: July 2, 2023
    Was this review helpful?
    7 out of 7 people found this review helpful
    Response from Redion

    That's great to hear Lisa! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Preferred

    When filing a claim online it
    Kept saying error when I tried to upload supporting documents ( they were well within the file size). It was impossible to speak to a human. The documents they are asking for are absurd!! They want a letter from British Airways stating why the flight was delayed!!! Absurd! I will have to submit the claim via email with about 40 supporting scans of documents that will be a full time job and I am sure 40 files will be to big.

    Jeanine from OR
    Review Received: July 2, 2023
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Redion

    Thank you for sharing your feedback, Jeanine. We are sorry about the negative experience and for not meeting your expectations. One of our dedicated team members will be reaching out to you to initiate the claims process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

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Last updated: September 30, 2026