See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
During my trip, I had a question about my policy. I called the 24 Hour Customer Service line from my hotel room in Istanbul. The person on the phone was helpful, and I received an answer right away.
Thanks for the feedback, Matthew! We will share it with our Customer Service Team.
Customer service is very poor. After sales service is poor. Accepting the claim -online is very very very poor and very difficult.
Thank you for your feedback, Prathap. We are sorry to hear about your negative experience and for not meeting your expectations. You can watch this video on how to start a claim, generalitravel.com/start-claim. In addition, one of our dedicated customer service team members will be reaching out to you to offer assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated team members can help!
Appreciate the follow up. Will do another trip soon!
That's great to hear Janice! Thanks so much for sharing your experience and choosing to #TravelSmarter.
your customer service rep did a good job helping us get coverage. Fortunately we did not need to file a claim. The trip and travels went very well but it was good to know we were covered just in case something went wrong.
Thank you for your feedback, Michael! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.
No problems yet. Claim procedure is difficult.
Thank you for your feedback, Lois. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
So far, it has not gone well. It seems you can only make a claim when you have received your credit card bill for the expenses incurred. I am waiting to do that. If that is not the case, and I can use the hotel bill, I would start my claim immediately.
Hello Marianne. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
I had a dental issue during my trip and contacted Generali Global Assistance. Due to the 4th of July holiday weekend, this has not been completely resolved, but should be soon. I will be making a claim. Thanks!
Hello Nancy. Thank you for your feedback. We are sorry to hear about the circumstances surrounding your trip interruption. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
Plan to file claim for travel delays which left us stuck for 48 hours. Having trouble getting necessary documentation from airline to file claim.
Hello LeeAnn. Thank you for your feedback. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
I was very impressed how quickly my claim was addressed, within 24 hours. I am awaiting payment, but hopefully everything will go through as promised.
Hello Patricia. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should receive your claim payment within 7-10 business days via USPS to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
Claim process was quick and easy. Received a payout in less than a week!
Last updated: November 15, 2026