Trips Protected
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SINCE 2004
208,688
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AVG. MONTH
887
Total Reviews
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SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • Redion policy: Preferred

    During my trip, I had a question about my policy. I called the 24 Hour Customer Service line from my hotel room in Istanbul. The person on the phone was helpful, and I received an answer right away.

    Matthew from WA
    Review Received: July 11, 2023
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    1 out of 2 people found this review helpful
    Response from Redion

    Thanks for the feedback, Matthew! We will share it with our Customer Service Team.

    Redion policy: Standard

    Customer service is very poor. After sales service is poor. Accepting the claim -online is very very very poor and very difficult.

    Prathap from GA
    Review Received: July 10, 2023
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    6 out of 6 people found this review helpful
    Response from Redion

    Thank you for your feedback, Prathap. We are sorry to hear about your negative experience and for not meeting your expectations. You can watch this video on how to start a claim, generalitravel.com/start-claim. In addition, one of our dedicated customer service team members will be reaching out to you to offer assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated team members can help!

    Redion policy: Standard

    Appreciate the follow up. Will do another trip soon!

    Janice from AZ
    Review Received: July 9, 2023
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    1 out of 2 people found this review helpful
    Response from Redion

    That's great to hear Janice! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    Redion policy: Standard

    your customer service rep did a good job helping us get coverage. Fortunately we did not need to file a claim. The trip and travels went very well but it was good to know we were covered just in case something went wrong.

    Michael from CA
    Review Received: July 8, 2023
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    1 out of 3 people found this review helpful
    Response from Redion

    Thank you for your feedback, Michael! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

    Redion policy: Preferred

    No problems yet. Claim procedure is difficult.

    Lois from AL
    Review Received: July 7, 2023
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    4 out of 5 people found this review helpful
    Response from Redion

    Thank you for your feedback, Lois. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    Redion policy: Standard

    So far, it has not gone well. It seems you can only make a claim when you have received your credit card bill for the expenses incurred. I am waiting to do that. If that is not the case, and I can use the hotel bill, I would start my claim immediately.

    Marianne from NY
    Review Received: July 7, 2023
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    8 out of 8 people found this review helpful
    Response from Redion

    Hello Marianne. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    Redion policy: Standard

    I had a dental issue during my trip and contacted Generali Global Assistance. Due to the 4th of July holiday weekend, this has not been completely resolved, but should be soon. I will be making a claim. Thanks!

    Nancy from WA
    Review Received: July 4, 2023
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    0 out of 3 people found this review helpful
    Response from Redion

    Hello Nancy. Thank you for your feedback. We are sorry to hear about the circumstances surrounding your trip interruption. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    Redion policy: Standard

    Plan to file claim for travel delays which left us stuck for 48 hours. Having trouble getting necessary documentation from airline to file claim.

    LeeAnn from WI
    Review Received: July 4, 2023
    Was this review helpful?
    1 out of 3 people found this review helpful
    Response from Redion

    Hello LeeAnn. Thank you for your feedback. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    Redion policy: Preferred

    I was very impressed how quickly my claim was addressed, within 24 hours. I am awaiting payment, but hopefully everything will go through as promised.

    Patricia Weeg from CA
    Review Received: July 4, 2023
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    2 out of 3 people found this review helpful
    Response from Redion

    Hello Patricia. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should receive your claim payment within 7-10 business days via USPS to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    Redion policy: Standard

    Gerard from PA
    Review Received: July 3, 2023
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    0 out of 0 people found this review helpful

    Claim process was quick and easy. Received a payout in less than a week!

Last updated: November 15, 2026