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Trips Protected
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SINCE 2004
208,688
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AVG. MONTH
887
Total Reviews
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SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    1055
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    438
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    141
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  • “
    Redion policy: Preferred

    My experience with Generali Global Assistance was a very positive experience, and I will definite use your company for my next travel experience. Thank you! Diana Brown

    Diana from MD
    Review Received: June 14, 2023
    Was this review helpful?
    0 out of 2 people found this review helpful
    Response from Redion

    That's great to hear Diana! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Preferred

    Could not find my copy of the policy. Called Generali Customer Service before we departed. They returned my call and emailed me a copy of my policy promptly.

    Rob from GA
    Review Received: June 14, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    Thanks for the feedback Robert! We will share it with our Customer Service Team. We are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

    “
    Redion policy: Preferred

    When my wife fell in Lucerne, Switzerland and injured her left knee and head, I tried to call Generali on the emergency number they provided me. I had a TERRIBLE time trying to get through to anything other than a recorded voice. When I finally reached a live agent I was placed on hold, multiple times, for 15 minutes at a time.

    CULLEN from NC
    Review Received: June 13, 2023
    Was this review helpful?
    17 out of 17 people found this review helpful
    Response from Redion

    Thank you for your feedback Cullen. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. If you need any additional assistance after your travels, please contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com

    “
    Redion policy: Preferred

    Easy and affordable!

    Martha from TN
    Review Received: June 11, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    Hello Martha. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

    “
    Redion policy: Standard

    Their claim system kept crashing which was very f strating. It took 6 tries to get claim filed

    jeffrey from GA
    Review Received: June 11, 2023
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Redion

    Hello Jeffrey. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Redion policy: Preferred

    Rates are reasonable and it's easy to see what's covered

    Senior Traveler from FL
    Review Received: June 10, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    Thanks for choosing Generali Global Assistance, Carol! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

    “
    Redion policy: Premium

    Customer service was helpful in answering questions related to potential coordination of benefits prior to departure

    Carol from WA
    Review Received: June 10, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    Thanks for the feedback, Carol! We will share it with our Customer Service Team. Thank you for choosing Generali Global Assistance.

    “
    Redion policy: Standard

    Still waiting to get payment even though they agree in writing the amount to be refunded to me……

    Vincent from FL
    Review Received: June 9, 2023
    Was this review helpful?
    7 out of 7 people found this review helpful
    Response from Redion

    Thank you for sharing your feedback Vincent. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Premium

    The representative was very responsive when I called. I received a computer generated list of medical providers near Zandvoort. The list was not very good. It had some bad information. It took me a while to find a provider who could help us. Also it was a little scary when providers did not have appointments available before our scheduled return trip. Not a Squaremouth issue but is concerning.

    Robert from TX
    Review Received: June 8, 2023
    Was this review helpful?
    2 out of 3 people found this review helpful
    Response from Redion

    Thank you for your feedback Robert. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. If you need any additional assistance after your travels, please contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com

    “
    Redion policy: Standard

    Good value

    Ross from SC
    Review Received: June 8, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    Hello Ross. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

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Last updated: November 15, 2026