Trips Protected
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SINCE 2004
208,688
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AVG. MONTH
887
Total Reviews
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SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • Redion policy: Preferred

    I found your site easy to negotiate and was able to compare coverage option easily. I will be filing a claim and am hoping that experience is as easy and buying the coverage.

    Janene from WA
    Review Received: May 31, 2023
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    0 out of 2 people found this review helpful
    Response from Redion

    Thank you for your feedback. We are sorry to hear about the circumstances. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    Redion policy: Standard

    I have never purchased travel insurance for a trip so I was a little skeptical. Our tour organizer told us we had to. I looked for a policy online and found Generali Global. They were very thorough in answering my questions before purchasing the policy. I red the policy as soon as I purchased it, again. I felt comfort in the things stated in the policy. We had no problems on the trip but I was comfortable in knowing that there was an international phone number should a problem arise.

    Kerri from AZ
    Review Received: May 30, 2023
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    4 out of 5 people found this review helpful
    Response from Redion

    Thanks for choosing Generali Global Assistance, Kerri! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

    Redion policy: Standard

    In short - my experience with trip cancellation with Generali Global Assistance was excellent.

    We planned a great, almost 3 weeks long, vacation - combination of cruise and land trips. We booked in advance cruise itself, air, hotel, transfers, onshore excursions (both from ship and independent). Unfortunately we had to cancel vacation due to a serious illness of a family member. I have submitted a claim online and uploaded supporting documents. Initially it was somewhat slow, until someone was assigned to the claim. Then I received an email specifying which documents are missing from the claim. Shortly after I uploaded those documents, a very nice representative gave me a call and discussed some specific details. In a week or so I have received payment in a regular mail. Everything was covered. It took approximately 6 - 7 from submitting the claim to receiving payment.

    Thank you Generali Global Assistance

    Eugene from NY
    Review Received: May 30, 2023
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    9 out of 10 people found this review helpful
    Response from Redion

    Thanks for sharing your experience Eugene! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

    Redion policy: Standard

    Christine from NY
    Review Received: May 30, 2023
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    1 out of 1 people found this review helpful

    I was told that we would be reimbursed for a conference that my husband paid for in advance that was non-refundable ($925)

    I put in for reimbursement for $6,574 for 2 airline tickets. I was credited by the airlines, but the credit expires 12/31/23. Due to my husband's surgery for a ruptured Achilles, his surgeon does not want him to fly any time soon so we will lose that credit as we cannot complete a flight before the end of the year. I explained the extenuating circumstances, but was told that since I got a credit from the airlines, Generali could not reimburse me.

    Also, our co-payment for the surgical procedure was $3,500. I thought this would be covered under medical coverage. They did not address this issue.

    They re-iterated that the policy covered, " Please note, the policy purchased states: "Benefits will be paid, up to the amount in the Schedule, for the forfeited, prepaid, non-refundable, non-refunded and unused published Payments that you paid for your Trip". Since you have received the full airfare credit in the amount of $6,574.00, we cannot provide a second benefit for the airfare".

    I obviously misunderstood the exact wording, so since I didn't "prepay" for the surgery, I was not eligible for reimbursement for this?
    I would have been OK with the airline credit, but due to the extenuating circumstances and the timing of the credit, I feel I will lose $6,574 even though I bought travel insurance way in advance. Little upsetting...

    Redion policy: Standard

    Lots of documents required for claim but after submission very rapid response. I would wholeheartedly recommend generali to others.

    Linda from WA
    Review Received: May 30, 2023
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    8 out of 8 people found this review helpful
    Response from Redion

    That's great to hear Linda. Thanks for your experience and for the recommendation!

    Redion policy: Standard

    Martin from WA
    Review Received: May 29, 2023
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    3 out of 3 people found this review helpful

    Claim process took over two months to review, in the end, the insurance company (Generali Global Assistance) ignored one of their criteria for insurance that I was covered from and was denied total compensation. As of now this issue has still not been resolved.

    Redion policy: Standard

    In general I appreciate the work done by General Global Assistance, and I am grateful for their work on bringing me home. However, I found communication between myself and agents too complicated. I wish I could communicate with one agent from the start to the end, while I had to deal with many agent and sometimes send the same documents and answer the same questions several times times .

    Leonora from CA
    Review Received: May 28, 2023
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    7 out of 7 people found this review helpful
    Response from Redion

    Hello Leonora. We’re sorry for the inconvenience and will use your feedback to improve the process. Thanks for buying a Generali Global Assistance travel insurance plan.

    Redion policy: Standard

    Our experience with the insurance company was good and pleasant. The agent was able to provide needed information to make a decision in purchasing the insurance.
    Thank you having a well trained agent that provided good customer services.

    PATRICIA from DC
    Review Received: May 27, 2023
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    0 out of 1 people found this review helpful
    Response from Redion

    That's great to hear Patricia! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    Redion policy: Preferred

    Seamless! Once the basic formation was provided, the rest went very smoothly. Clear and concise.

    Marcia from NY
    Review Received: May 27, 2023
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    1 out of 1 people found this review helpful
    Response from Redion

    That's great to hear Marcia. Thanks for your feedback and purchase!

    Redion policy: Standard

    Although I did not file a claim, I did call with a question. Customer service was pleasant, helpful, and competent. Purchase on Squaremouth could not be easier.

    Laurel from PA
    Review Received: May 27, 2023
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    0 out of 0 people found this review helpful
    Response from Redion

    Thanks for the feedback, Laurel! We will share it with our Customer Service Team.

Last updated: November 15, 2026