Redion Travel Insurance Reviews

I use Generali Global because it is easy and covers all that i need.

The rate of Generali Global Assistance is very competitive. It's coverages on various areas. Due to the plane (Air Canada) being delayed over 24 hours, I lost a whole day in Auckland, lost one-day hotel plus one-day excursion. I filed a claim on 4/3/23. I only received an email stating they have received my claims. That is all. No other email or person contact me. When I called, it is only recording voice mail. And gave me an email to file claims. No life person to answer my call or emails. It showed a Q &A saying it takes 30 days for filing a claim. Today is 4/26/23, no one send me any information on the progress of the claim. No life person will answer your phone call. This is not satisfied with my claims.

While my wife and I have insurance including some travel insurance, I find that there are sometimes loopholes or circumstances that are not covered to our satisfaction. Squaremouth has always been able to provide exactly the insurance that we need to fill the gap at a very reasonable price. Very glad that we have found Squaremouth as a resource.

Filling my claim was easy. However, I did not want reimbursement by Zelle. I emailed GGA expressing this, but I have not yet received a reply. I want a check for the $60 reimbursement.

Paulinda G. Lynk
Claim Number 23039827-01

As I recall, the Policy referred to certain requirements for covid illness to qualify, but did not say what those requirements were. I recommend they be written on the policy. I called a service rep, who was very helpful and called me back with the info.

As per usual, agents/reps, are always ready, willing and able to assist with my purchase and any questions I have. Kudos to Generali Global for their wonderful assistance.

We have had a terrible experience with General Global Assistance. My wife and I both got Covid on a small boat tour in the Gulf of California. The group met, we took an overnight sightseeing trip with the group and on the return my wife started feeling ill. We both tested positive (via a PCR test) and had to abandon the trip, which cost almost $12,000.
We filed the claim on February 20, 2023 and included all specified documents. I subsequently received a request for credit card statement copies (which had been provided on the initial filing) and a detailed listing of all expenses claimed. I then provided second copies on April 7 via an upload to the insurer website of the credit card statements and a detailed listing of expenses that included conversions of peso expenses to dollars for expenses we paid with cash.
When I subsequently called to ask what was happening with our claim I received a message from customer service that they had not received the requested documents. When I finally got through to the representative - Latoya Washington - I was told that she could not access the claims portal and that I needed to attach via return email on request for additional information. That was done on April 10th.

Since then I have left multiple voice messages asking for an update on the status of our claim and to confirm that the requested duplicates of credit card statements previously uploaded to the insurer portal and the detailed expense claim listing have been received.
No response.