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Trips Protected
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SINCE 2004
208,688
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AVG. MONTH
887
Total Reviews
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SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3186
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    1055
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    438
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    141
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  • “
    Redion policy: Standard

    Our trip was canceled 1 week before departure as my husband collapsed and almost died. He was in the hospital for almost 7 weeks! We filed a complete claim the middle part of March. Generali has all the filled out forms, plus my husband checked the form agreeing to give them access to all medical records regarding his emergency: all 612 pages! They claim they haven’t received the medical records; however, my husband contacted the medical records department at the hospital and they wrote him that they have NEVER received a request. This is outrageous!! Generali has had months to take care of this and they have done nothing. Any help you can offer would be greatly appreciated. If we don’t get our refund, we will be raising this issue with other pertinent parties. No customer should have to go through this.

    Clarence from CA
    Review Received: May 16, 2023
    Was this review helpful?
    28 out of 29 people found this review helpful
    Response from Redion

    Thank you for your feedback, Clarence. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Redion policy: Standard

    Vicki from GA
    Review Received: May 14, 2023
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    0 out of 1 people found this review helpful

    I will always use this travel insurance. We bought it mainly in case one of us got covid and we had to cut our expensive trip short. However, our luggage was delayed and they also cover that. I filed a claim with them and it was easy. I have heard horror stories about filing travel insurance claims. This was easy and the turn around was one day. They emailed me that I would be covered for my purchases and received a check in a few weeks!

    “
    Redion policy: Standard

    My husband had a medical emergency while traveling. I was informed that I should file a claim with our health insurance first before I can do it with Generali. I’m waiting for their response. After that I will give you more feedback

    Claudia from NJ
    Review Received: May 14, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Redion

    Thank you for your feedback Claudia. When you are ready to file a claim, please use this URL, Start Your Travel Insurance Claim | Generali Global Assistance (generalitravelinsurance.com) You can also watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    “
    Redion policy: Standard

    Process was easy. No problems at all.

    Linda from OR
    Review Received: May 12, 2023
    Was this review helpful?
    2 out of 3 people found this review helpful
    Response from Redion

    That's great to hear Linda! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Preferred

    I changed my itinerary slightly and needed to add a few extra days coverage. I tried calling the number recommended and was unable to get through to anyone other than a recorded selection of actions to take. None of which helped me. I finally called the "claims" number and the person (real) was able to assist me. I also had tried to change my dates of travel on your website and that did not work either.

    Barbara from NY
    Review Received: May 10, 2023
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Redion

    Thank you for your feedback Barbara. We apologize for not meeting your expectations. We take customer service very seriously, and we are sorry for your negative experience. To edit trip coverage you can contact us at 800-348-9505 or customerservice@generalitravelinsurance.com. Our customer service representatives will answer any questions you have. Thanks for your purchase!

    “
    Redion policy: Preferred

    My luggage was delayed for 5 days and I filed a claim for some expenses incurred. The claim process was straightforward and I received reimbursement within a couple of days.

    Frances from CA
    Review Received: May 10, 2023
    Was this review helpful?
    6 out of 6 people found this review helpful
    Response from Redion

    That's great to hear Frances! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Standard

    No response for claim submitted for more than 3 weeks.

    Jin from MA
    Review Received: May 10, 2023
    Was this review helpful?
    7 out of 8 people found this review helpful
    Response from Redion

    Thank you for your feedback, Jin See. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Redion policy: Standard

    Julia from IN
    Review Received: May 9, 2023
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    0 out of 0 people found this review helpful

    I was pleased with how my claim was handled. I did have trouble getting some of the paperwork downloaded but eventually got it done. I will use this company again.

    “
    Redion policy: Preferred

    Charles from GA
    Review Received: May 8, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful

    I do not know if anyone has talked to the UK's National Health Service.

    Have you satisfied their needs?

    Please call at 404 808 6977

    Charles

    “
    Redion policy: Standard

    Purchasing the insurance was quick, easy, and cost effective. Our insurance included delays and lost luggage - we had a delay and lost luggage. Our claim was handled quickly and without issue.

    I will buy insurance through the squaremouth portal again in the future. It saved money and I was surprised and delighted with the response when we had to file a claim.

    MaryEllen from FL
    Review Received: May 8, 2023
    Was this review helpful?
    6 out of 6 people found this review helpful
    Response from Redion

    That's great to hear MaryEllen ! Thanks so much for sharing your experience and choosing to #TravelSmarter.

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Last updated: November 15, 2026