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Trips Protected
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SINCE 2004
207,852
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AVG. MONTH
1,198
Total Reviews
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SINCE 2004
5,274
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,274 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3174
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    1052
  • 3
    438
  • 2
    139
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  • “
    Redion policy: Standard

    Took 45 minutes to get a human on the phone for assistance.

    Was given the incorrect website to go to electronically file claim

    WILLIAM from ID
    Review Received: April 14, 2023
    Was this review helpful?
    17 out of 19 people found this review helpful
    Response from Redion

    Thank you for your feedback, William. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Redion policy: Standard

    no experience yet.

    Pik Har from WA
    Review Received: April 8, 2023
    Was this review helpful?
    1 out of 4 people found this review helpful
    Response from Redion

    Thanks for choosing Generali! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

    “
    Redion policy: Standard

    My claim was processed within a couple days with no issue. I was a little concerned that I did not have enough documentation because my outgoing flight was preemptively cancelled several days before I was scheduled to leave....so historical flight records did not have it listed.I thought I might have to fight them over it but it turned out to be a non-issue.

    Sheila from ME
    Review Received: April 5, 2023
    Was this review helpful?
    20 out of 20 people found this review helpful
    Response from Redion

    Thanks for sharing your experience and for choosing Generali, Sheila! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

    “
    Redion policy: Standard

    Have never had to file a claim before, so that experience is still pending. So far, excellent service.

    Richard from FL
    Review Received: April 3, 2023
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Redion

    Hello Richard. Thank you for sharing your feedback. We have a dedicated customer service team that can assist with filing a claim. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Standard

    I felt comfortable having the protection I chose. The coverage and price was well suited to my needs

    Jeffrey from CO
    Review Received: April 3, 2023
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Redion

    Hello Jeffrey. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

    “
    Redion policy: Standard

    Our travel agent said because of the 9-11 week current wait for a passport application/renewal we may get nothing back. I thought that was one of the reasons to have the insurance. The normal 3.5 - 5 weeks turnaround for a passport has gone o 9-11weeks has probably caught many travelers like us in this position.

    Randall from CA
    Review Received: April 2, 2023
    Was this review helpful?
    5 out of 8 people found this review helpful
    Response from Redion

    Hello Randall. Thank you for your feedback. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members will be contacting you to offer further details regarding the determination.

    “
    Redion policy: Standard

    Very good

    LE from CA
    Review Received: April 1, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    Thanks for choosing Generali, LE! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

    “
    Redion policy: Standard

    It was necessary to cancel our trip due my wife's diagnosis of breast cancer and required surgery. We submitted a doctor's letters on her stationery plus the patient authorization to access my wife's patient records as required. 3 weeks later, we received an email from Generali Global Assistance asserting that the physicians letter was not sufficient to service the claim and that we needed to ask the doctor to complete their Physician's Statement form. This is bureaucratic ****, by the way. They have access to my wife's medical records and they have a letter from the physician but assert that is not enough proof to service the claim. In the email, they attached the Patient's Authorization Form, which we had already completed when we filed the claim, and a copy of our policy, which we already had when we purchased the policy, but did not include the Physician's Statement Form they were asking that we have my wife's physician complete. Also, they threaten to cancel the claim if we do not file the Physician's Statement within 30 days. It took Generali Global nearly 3 weeks to send us a form letter requesting the completion of the form and then they have the audacity to threaten to deny claim if we can't get to see my wife's physician and get their damn form completed in time. This is poor customer service and bureaucratic bunk. As customers, we are not impressed with how we are being served.

    James from AZ
    Review Received: April 1, 2023
    Was this review helpful?
    61 out of 64 people found this review helpful
    Response from Redion

    Thank you for your feedback, James. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Supporting documentation is typically required in order for the policy to provide coverage for cancellations due to medical reasons, and our dedicated claims team will be contacting you to offer further assistance with this process. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Redion policy: Standard

    Warning, look very closely at Generali Global Assistance, I give them 0 stars, we booked flight and plane was at gate ready to board and announcement was made flight cancelled, insufficient crew members. The FAA a government agency will not board passengers as this is a safety issue. Filed claim, submitted documentation, as we suspected benefits were denied, Airlines refunded our plane tickets Generali said no.
    Only 2 things were covered mechanical breakdown and weather, so I was denied and asked for a supervisor, denied. Even though the FAA was the reason we were denied. Stupid reasons and grossly limited reasons. So the wing or engine could fall off and we are covered. The engine could fall off and we are covered, let it be a safety issue and nope not covered, and don't ask for any help you won't get it!!!!!
    Haven't heard a peep from them no way to get to a supervisor.
    Now I ask you to look and read and find you someone who cares. At 71 yrs old I am highly disappointed

    Phil from GA
    Review Received: March 31, 2023
    Was this review helpful?
    48 out of 48 people found this review helpful
    Response from Redion

    Hello Philip. We're sorry to hear that your flight was cancelled and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members will be contacting you to offer further details regarding the determination.

    “
    Redion policy: Standard

    I can’t get a live person on the phone to answer questions. The emails I received are form letters and don’t address my questions . My wallet & iPhone were stolen in Vietnam. I called the toll-free number to ask for assistance finding them as directed in my policy. After waiting on line and pressing many buttons as directed, the automated voice informed me that my call couldn’t be connected and hung up on me.

    Joan from MA
    Review Received: March 31, 2023
    Was this review helpful?
    21 out of 21 people found this review helpful
    Response from Redion

    Thank you for your feedback, Joan. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

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Last updated: October 1, 2026