Tin Leg Travel Insurance Reviews
Compare Tin Leg Plans in Just A Few Simple Steps
Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
-
“Tin Leg policy: Gold
The trip to Israel was cancelled due to the war. I am unhappy that I didn’t get any refund.
Scott from TNReview Received: July 25, 2024Was this review helpful?6 out of 7 people found this review helpfulResponse from Tin LegThank you for your feedback. We are sorry to hear about your experience and any inconvenience it may have caused. We have thoroughly reviewed our records and do not have any record of a request for a refund or a claim from you. We take these matters very seriously and want to ensure that we address your concerns promptly. Please reach out to our customer service department at 800-240-0369 or via email at questions@squaremouth.com so that we can discuss this issue further and work towards a resolution. Our team is here to help and will be happy to assist you.
“Tin Leg policy: GoldIt had the broadest amount of coverage for the best price and also the most reasonably priced.
Lisa from OHReview Received: July 24, 2024Was this review helpful?0 out of 2 people found this review helpful“Tin Leg policy: GoldGreat policy comparisons.
Competitive pricing
Helpful customer service to explain policyJohn from CAReview Received: July 24, 2024Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: BasicI had unexpected issue with my emergency passport when boarding the flight so had to delay my flight. When I called TinLeg to find out my coverage in case I could not make the trip. Their responses were not flexible nor helpful. Luckily, I was able to make the trip.
Lin from CAReview Received: July 23, 2024Was this review helpful?7 out of 7 people found this review helpfulResponse from Tin LegThank you for sharing your feedback. We regret that you experienced issues with your emergency passport and had to delay your flight. We understand how stressful such situations can be.
Upon reviewing the details of your call and our records, we found that our agents provided accurate information based on the terms and conditions of your travel insurance policy. According to the policy, coverage for passport issues is applicable only if the passport is lost or stolen. Additionally, the policy documents state that travelers are responsible for meeting all requirements for travel, including acquiring all necessary passports.
Our agents strive to assist our customers within the framework of the policy, and we aim to provide clear and precise information regarding coverage. We are glad to hear that you were ultimately able to make your trip.“Tin Leg policy: StandardBrady was wonderful to work with. He followed up with emails and his communication was 5*.
Nathan from TNReview Received: July 23, 2024Was this review helpful?4 out of 6 people found this review helpful“Tin Leg policy: GoldThe Tin Leg website ability to do a "side-by-side" comparison of insurance options is excellent. This is very helpful in making a decision based on different coverage details.
Michael from WIReview Received: July 21, 2024Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: GoldThank goodness I didn’t have to file a claim but it gave me piece of mi d knowing that I had travel insurance just in case I might have need of it.
Sylvia from INReview Received: July 21, 2024Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: GoldThe purchase process went smoothly but we somehow missed the option to purchase insurance which would have totally covered our expensive bicycles. One of our bikes arrived with serious damage. We have contacted Tin Leg about this issue but have not yet formally submitted a claim as we were waiting to learn if the bike could be repaired. We have since learned that it can be repaired and have a quote for that repair. We also had the additional expense of a bike rental in order to participate in our planned trip and we needed to obtain an invoice for that before submitting our claim.
Ira from ILReview Received: July 19, 2024Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: EconomyYour customer service employees are always friendly and helpful. Great experience! Will use again! Thank you!
Bonnie from IAReview Received: July 18, 2024Was this review helpful?2 out of 2 people found this review helpful“Tin Leg policy: GoldI got Covid and a doctor’s note telling me not to travel 2 days into it per CDC guidelines. We were honest and rebooked for a week later. The claim was denied. Had I just lied and said I cancelled it supposedly would have been covered but it’s doubtful. In any case, the company is inherently dishonest about the policy. I won’t be using this company insurance any more
Dissatisfied from FLReview Received: July 17, 2024Was this review helpful?9 out of 10 people found this review helpfulResponse from Tin LegThank you for sharing your feedback and bringing your concerns to our attention. We are sorry to hear about the frustrating experience you had with the claim process.
We understand how disappointing it is to miss your initial travel plans due to illness. We carefully reviewed your claim, and we were unable to approve it as the Airline Ticket Change Fee benefit was not in effect at the time of your loss.
We strive to provide clear and comprehensive coverage details to our customers. We apologize if our policy terms did not meet your expectations in this instance.
Your feedback is valuable to us, and we will use it to improve our services and policy communication. I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.
Last updated: September 24, 2026