Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
342,919
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AVG. MONTH
7,441
Total Reviews
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SINCE 2014
5,232
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,232 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3793
  • 4
    883
  • 3
    314
  • 2
    119
  • 1
    123
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  • Tin Leg policy: Platinum

    Julianne from CA
    Review Received: November 16, 2023
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    2 out of 2 people found this review helpful

    Excellent customer service. We were able to recoup all our losses…airfare, deposits, event tickets. We are very satisfied with the claim

    Tin Leg policy: Gold

    My experience with Tin Leg was that they made the purchase and understanding of travel protection a clear and easy process. Especially helpful was the ability to add coverage as we developed our travel plans, adding components to our trip.

    Stuart Gree from IL
    Review Received: November 15, 2023
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Everyone is helpful and clearly listens.

    Susan from FL
    Review Received: November 12, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Have used your services several time, excellent service

    Bruce from NY
    Review Received: November 11, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Purchasing a travel insurance policy from Tin Leg was simple and straightforward. Th customer service individual that I spoke to was very helpful and answered my questions fully in a professional manner. I was very pleased with the help provided.

    Paul from TX
    Review Received: November 11, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Happy we insured our trip given the terrorism in Israel which occurred approximately 2 weeks before we were to depart.

    Gary from IA
    Review Received: November 10, 2023
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    4 out of 4 people found this review helpful
    Tin Leg policy: Gold

    My experience with tin leg thus far has been very positive. , my trip was canceled because of the unrest in Israel at this time. therefore I have filed a claim. The claim was very convenient but it's not complete at this time. .

    Anita from VA
    Review Received: November 10, 2023
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    2 out of 5 people found this review helpful
    Tin Leg policy: Gold

    Good experience

    Sheila from SC
    Review Received: November 9, 2023
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    As soon as my Israel trip was canceled by my tour guides, I called tin leg and was instructed on what documents I need. I still need to file a claim. I am waiting for final documentation from my tour guides.

    LaShelle from UT
    Review Received: November 8, 2023
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    0 out of 3 people found this review helpful
    Response from Tin Leg

    Hi LaShelle

    I understand you will be filing a claim when you receive the documentation from your tour guide. Once you have received it, you can start your claim here: https://www.tinleg.com/report-claim/begin

    Please let us know if we can assist in any way.

    Tin Leg policy: Luxury

    Will purchase again for future travel.

    Patricia from FL
    Review Received: November 8, 2023
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    1 out of 2 people found this review helpful