Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
405,525
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AVG. MONTH
9,107
Total Reviews
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SINCE 2014
5,683
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,683 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4118
  • 4
    944
  • 3
    344
  • 2
    131
  • 1
    146
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  • Tin Leg policy: Gold

    I submitted a claim. I called about 1 1/2 weeks later to follow up. The agent answering said my claim had been filed and he would forward my message to the claims department and I should hear back within 1-2 business days. It’s now been about 1 1/2 weeks and I haven’t heard back from them.

    George from NJ
    Review Received: May 8, 2024
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    Response from Tin Leg

    Hi Heather
    Thank you for bringing this to our attention, we apologize for the frustration you have experienced. I have spoken with our claims team and we see email communications sent to your email address. Our communications may end up in your junk folder. As a result, I've asked the claims team to reach out to you via phone to confirm you are receiving our emails and provide you an update on your claim. I understand this has been a lengthy process for you. Thank you for your patience. 

    Tin Leg policy: Standard

    I filed a claim but didnt receive an email or
    confirmation after i went online to fill it out. i also uploaded screenshots, but got no confirmation.

    Brenda from MA
    Review Received: May 8, 2024
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    0 out of 0 people found this review helpful
    Response from Tin Leg

    Thank you for bringing this to our attention.

    I have spoken with our claims team and they have confirmed that a claim form was sent to your email today.

    In the meantime, please do not hesitate to contact us if we can assist with anything else.

    Tin Leg policy: Gold

    I have used Tin Leg insurance several times. After researching several different policies, I found that, for me, the Tin Leg Gold policy had the best coverage for the price. The agents I have contacted have always been very professional and helpful. I would definitely recommend this product.

    Paula from WA
    Review Received: May 7, 2024
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    1 out of 1 people found this review helpful
    Tin Leg policy: Basic

    5/6/2024
    Hello,
    We went with your company because of the good rating you had.
    We had no bad experience the first time we used you in 2023 on our Egypt, Jordan, Iseral trip.
    So we went through you again for our trip that was planned to Spain, Portugal and Morocco.
    But 60 plus days prior to our departure, I ended up in the hospital with what all thought was a heart attack.
    I was there for 4 plus days.
    I’ve since been having multiple tests with many different doctors, all trying to figure out what is going on.
    We called to put in a claim 62 days before our departure.
    All we were putting in the claim for was the airline cost.
    The main travel company refunded our money.
    The airline tickets were purchased through Priceline.
    We were flat out told they were not refundable. So we filed a claim.
    I have sent many documents, Doctor signature page, MRI results, etc.
    Only to get back in responses of we need more doctors reports.
    This is insane.
    We were beyond dissatisfied with the entire process.
    You were not the company with the good reputation we thought.
    Very disappointing.
    Maureen Azevedo

    Maureen from CA
    Review Received: May 6, 2024
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    6 out of 6 people found this review helpful

    Review Updated: 06/03/2024

    Originally when we put in the claim, it was very frustrating.
    But we learned it was handled by an outsourced agency.
    We we received an email from Tin Leg after our trip was supposed to have taken place, and voiced how things had happened,
    Tin Leg made the frustration go away.
    It was handled quickly and efficiently.
    We would highly recommend Tin Leg to others.

    Response from Tin Leg

    Hi Maureen,

    Thank you for bringing this to our attention, we apologize for the frustration you have experienced.

    I have spoken with our claims team to gather more information regarding your claim. I understand that your claim was closed due to lack of medical documentation.

    After further review with the underwriter, your claim was reopened and a final determination was made using the documentation on file.

    Payment for your claim was initiated today. We recognize that this has been a frustrating process for you, and we apologize for this experience. Please do not hesitate to contact us if we can assist with anything else.

    Thank you again.

    Tin Leg policy: Gold

    Good to have for peace of mind.

    Jerry from TX
    Review Received: May 6, 2024
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    1 out of 2 people found this review helpful
    Tin Leg policy: Gold

    While in excellent health, traveling solo for a month at 69 to remote areas north of the Arctic Circle, then remote areas of Scotland, I was especially concerned with potential medical emergency issues, repatriation of remains, etc. The policy did all I wanted it to do to calm me and my family. The costs, which I had many comparisons for, was reasonable. The staff n the phone as I made my final choices was excellent in helping me understand apples to apples across several proposals.

    M from CA
    Review Received: May 6, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    my initial clam was very difficult to submit. I am still in a hospital in South Korea with expectation to be discharged this week, with follow up treatment possible before I am cleared to fly
    My wife found out several days ago that her brother has advanced cancer with current time yo live undetermined. He lives in Philippines and she will be going there after my discharge. I also need to know how to get compensation for canceled flight and a flight that was delayed 9 total hours due in part to airline canceling original flight without notice, and second flight was also canceled after an almost 3 hour delay

    Carl from FL
    Review Received: May 6, 2024
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    1 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Very nice and knowledgeable staff

    Bill from SC
    Review Received: May 4, 2024
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Excellent customer service! We previously had purchased with Generali and needed to file a claim. Their customer service was dreadful! Thank you for your service and we will definitely use you again.

    Laurel from TX
    Review Received: May 3, 2024
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    The claim process was very easy but also, my claim was simple as it was a paid in full cruise with cancel for any reason with no other travel involved. I received my expected reimburesment in the time frame specified.

    Heather from FL
    Review Received: May 1, 2024
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    3 out of 3 people found this review helpful

Last updated: September 24, 2026