Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Everything was easy, questions were answered. Felt like I was trying to be upsold for policy coverage I did not need, but overall everything was clarified and easy to navigate.
So far it's been a great experience. However I did need to file a claim so it remains to be seen how that will go!
I called to review the plan with a rep. They were informative and helpful. I felt a sense of peace knowing I had the insurance. Worth every penny! The cost was also very reasonable.
Purchasing the policy was very easy. We modified our travel plans and making the update with Tin Leg was very little effort. Thanks!
It was unclear whether I needed to cover the entire trip cost. I contacted customer service who made it clear, but it would have been better if it was clear without interaction. The site implied yes, but since I was purchasing to late for cancellation for any cause coverage, it wasn't needed.
Still working through the claims process. So far the experience has been positive. Thanks
Very good
I claimed Tin Leg regarding baggage delay several days ago. However, nobody contacted me until now.
Everyone was very cooperative. I purchased the policy for a different trip that was cancelled, but we were able to transfer the policy to this trip.
The customer service rep from Tin Leg was very helpful.