Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Perfect customer service to clarify questions on Covid-19
I had to postpone my trip and Tin Leg was great at changing the dates
The process of filing a claim and receiving approval was straight forward and clear. I was impressed that it was approved in a timely manner. The refund is still being processed and i expect it shortly... Hopefully
Thank you for the clear and friendly help each call!
Overall a very smooth experience! Even though everything went well and we didn't need to file a claim, we appreciated the peace of mind having insurance gave. Thanks
Friend recommended you
He had a claim and you settled it satisfactorily
When I had to postpone the cruise twice , the Tin Leg person I talked to was most helpful and cooperative.
Easy to purchase and the price was good too. It was nice to know we had a back up insurance if an emergency arises. However, we did not have to file a claim.
We will be purchasing again prior to you our sailing trip to Key West. Thank you for offering a piece of mind policy.
Squaremouth was able to help make adjustments to our policy when entry requirements changed by each country the & dates kept getting changed by the cruise line. The customer service representative made it easy & painless.
Tin Leg is an outstanding choice. While using Squaremouth takes some time to use, it is the best & easiest I found, and the only one I plan to use in the future.
The one request I hope Tin Leg sees, is that I already own a 5-year medical evacuation policy from another company. Some high-end credit cards include Medical Evacuation coverage. When I buy travel insurance, it also includes medical evacuation insurance, so I am paying for it twice. Please offer a travel insurance policy with everything EXCEPT medical evacuation.
My biggest problem is that there are so many gaps in travel insurance. Even if you buy "cancel for any reason" you have to cancel 2-3 days before the trip. If a border closes after that deadline passes, you are screwed. Why can't you come up with a product that has less gaps in coverage.