Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
343,758
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AVG. MONTH
7,534
Total Reviews
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SINCE 2014
5,241
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,241 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3799
  • 4
    885
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Gold

    Perfect customer service to clarify questions on Covid-19

    George from WA
    Review Received: December 10, 2021
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I had to postpone my trip and Tin Leg was great at changing the dates

    Vera from CA
    Review Received: December 9, 2021
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    2 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    The process of filing a claim and receiving approval was straight forward and clear. I was impressed that it was approved in a timely manner. The refund is still being processed and i expect it shortly... Hopefully

    JOANNE from PA
    Review Received: December 9, 2021
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    4 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    Thank you for the clear and friendly help each call!

    Joy from MI
    Review Received: December 8, 2021
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Overall a very smooth experience! Even though everything went well and we didn't need to file a claim, we appreciated the peace of mind having insurance gave. Thanks

    Richard from NY
    Review Received: December 7, 2021
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    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    Friend recommended you
    He had a claim and you settled it satisfactorily
    When I had to postpone the cruise twice , the Tin Leg person I talked to was most helpful and cooperative.

    Duane from IL
    Review Received: December 6, 2021
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    2 out of 3 people found this review helpful
    Tin Leg policy: Adventure

    Easy to purchase and the price was good too. It was nice to know we had a back up insurance if an emergency arises. However, we did not have to file a claim.
    We will be purchasing again prior to you our sailing trip to Key West. Thank you for offering a piece of mind policy.

    Peggy Sue from FL
    Review Received: December 6, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Squaremouth was able to help make adjustments to our policy when entry requirements changed by each country the & dates kept getting changed by the cruise line. The customer service representative made it easy & painless.

    CRR from MT
    Review Received: December 5, 2021
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Tin Leg is an outstanding choice. While using Squaremouth takes some time to use, it is the best & easiest I found, and the only one I plan to use in the future.

    The one request I hope Tin Leg sees, is that I already own a 5-year medical evacuation policy from another company. Some high-end credit cards include Medical Evacuation coverage. When I buy travel insurance, it also includes medical evacuation insurance, so I am paying for it twice. Please offer a travel insurance policy with everything EXCEPT medical evacuation.

    Richard from MI
    Review Received: December 4, 2021
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    5 out of 5 people found this review helpful
    Tin Leg policy: Gold

    My biggest problem is that there are so many gaps in travel insurance. Even if you buy "cancel for any reason" you have to cancel 2-3 days before the trip. If a border closes after that deadline passes, you are screwed. Why can't you come up with a product that has less gaps in coverage.

    Anthony from GA
    Review Received: December 3, 2021
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    18 out of 18 people found this review helpful