Tin Leg Travel Insurance Reviews

First, I am not certain my experience with Tin Leg would be any different than with any other insurance provider. Having said that, the claim process was made as difficult as possible with many requests for unnecessary documents that went on and on to prolong what should have been a very simple claim for not a lot of money. My elderly mother was hospitalized and released from the hospital to Hospice care which required me to cancel my trip and fly to her home to care for her. She passed away two weeks later. The Hospital release documents and Hospice documents which outlined her conditions were not enough for Tin Leg. Even after I provided a document from the hospice doctor that she had passed away I was still getting requests for additional documentation for doctor evaluations. This is in addition to multiple receipts, card statements, travel provider statements, bank statements, copies of identification, travel confirmations, on and on. I don't think anyone really looks at any of the documents that are requested and everything is just a tactic to delay payments and wear down the customer to ultimately give up on the claim. In this case, I felt the behavior of Tin Leg was very cruel given the circumstances and it was not until I refused to send further documents and threatened to report them to authorities that they finally approved my claim.

I felt that Tin Leg kept asking for information that was really not needed to process the claim. Especially when they demanded proof that the airline decided to reschedule our flight several months before the scheduled fly date. Also refusing to accept my credit card records as proof that the airline increased my baggage fee when they rebooked our flights after our original flight was cancelled due to mechanical issues. Not exactly sure why it went from $40 to $45, but can guess it was because our rebooked flight had 3 legs and one was with a different airline. For $5 bucks I’m not going to fight the claim, but really felt I’d provided proof of the change.

Review Updated: 04/14/2026

The process was easy to understand and submission of all requested documents was an easy process. The approval was prompt and I received my payment in a timely manner as per the company notification.
Thank you,
Steven Sigsby

We were requested to send so many documents and receipts i er a period of weeks to review our claim and ultimately our claim was denied due to reason(s) that they could find to deny us. I would give the company a zero star!