Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
343,758
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AVG. MONTH
7,534
Total Reviews
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SINCE 2014
5,241
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,241 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3799
  • 4
    885
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Luxury

    It was reassuring, in this time of Covid, to have a safety net. Great service!

    Twink from AR
    Review Received: October 30, 2021
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    such friendly and accurate asssistance when we called to learn about your policies. totally flawless procedure beginning to end, and knowing we had covid insurance was a welcome relief when we traveled. we just booked a 2nd policy, as well, for an upcoming trip.

    MARK from FL
    Review Received: October 29, 2021
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Smooth, quick, easy, AND cheaper than most other "recommended" insurance companies out there, offering similar/comparable services!

    Robert from CA
    Review Received: October 29, 2021
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Too early to comment. I had a heart attack on the first day of our cruise and will be filing a substantial claim. I'll be happy to evaluate after my claim is paid.

    Stanley from KS
    Review Received: October 27, 2021
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    2 out of 18 people found this review helpful
    Tin Leg policy: Gold

    October 27, 2021. The insurance contract explains the benefits, limits and conditions in a very detailed description. The customer service center is available for extended hours. The process of examining and purchasing the insurance policy was organized and easy.

    Mark from VA
    Review Received: October 27, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    So far I have only contacted to see if I could add a rental car to the policy. I was told no. But they were very pleasant. I will be filing a claim. Our luggage went missing on our return.

    Steven from IN
    Review Received: October 27, 2021
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Communication with Tin Leg claim dept was excellent. They were clear on the documentation need and continuously followed up to see if I required assistance. Time lines provided were accurate. The outcome was beyond my expectations.

    Katie from FL
    Review Received: October 26, 2021
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    13 out of 14 people found this review helpful
    Tin Leg policy: Standard

    None.

    Lillian from CA
    Review Received: October 26, 2021
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Customer Service was extremely helpful. The policy provided me with peace of mind. Thankfully I didn’t need it.

    ANGELA from TN
    Review Received: October 25, 2021
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Confusing. We're still waiting to hear back.

    ELLEN from OK
    Review Received: October 24, 2021
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    4 out of 8 people found this review helpful