Tin Leg Travel Insurance Reviews

I am still awaiting a response from Tin Leg for a claim I advised them of for my trip in February. Their lack of response is nacceptable.

I called to revise my coverage. The person I spoke with wad very helpful, efficient, and friendly.

Since the claims department was closed, the customer service was not able to give me 100% information if my claim was covered under the policy.

Tin leg

2022 I filed a claim - I was satisfied with the service.

2023 - I did not file a claim.

Continue with great service as I encountered on my side last year .

Claim was approved after sending numerous sensitive documents for a “cancel for any reason” policy. I’m still waiting to get paid
Thanks

The claims process is very clear. When I thought I would have to cancel my trip the site gave clear instructions on how to meet with the TinLeg team

It was easy to purchase a policy on their website and the coverage is quite good. I was applying for a visa to travel and the health insurance was a requirement. I didn’t have any issue getting my request approved the policy I had just purchased.
The customer service was amazing. Responsive and very helpful. When my first trip got canceled, they advised and helped me put a hold on my policy for 24 months instead of canceling it altogether like I was planning to. And the reactivation was super easy. The customer service made it happen in less than 48hours plus the increase in coverage I requested simultaneously.

I need to file a claim due to a flight delay. When I called, I took down the representative's name (after being transferred twice) and asked for evidence of our call and the information I was given. I was told there was none, essentially "just trust us."

I find that worrisome. I would prefer to have something solid, a case number, call number, or extension to refer to so I can prove the information I was given, or at least solidly refer to it.

We'll see how it's handled after I submit the claim due to travel delay and flight cancellation.

I have used Squaremouth to purchase insurance for a number of trips and, thankfully, have never had to file a claim or ask for assistance until now. While the Tin Leg investigation process took awhile and was very thorough, staff was unfailingly kind and respectful, every request for additional information was reasonable, and, ultimately, the claim was approved and paid. All in all, it took about two months. I could not have asked for a better experience after the disappointment of having had to cancel an important trip. Thank you, Squaremouth
and Tin Leg.

Easy to purchase, and helpline works, but there is a long lag to getting reimbursed if you need to file a claim.