Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,063
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AVG. MONTH
7,562
Total Reviews
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SINCE 2014
5,243
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,243 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3800
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Luxury

    It was great service, And didn't have to use you insurance

    Sylvia from PA
    Review Received: September 17, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The people I talked with was very helpful and courteous. I felt confidence with the coverage of my trip.

    Traveler from OR
    Review Received: September 15, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The claim process was so easy and smooth. I really appreciated the added step to set an appointment for a phone call. That way I was able to be better prepared knew who the caller was ahead of time.

    Jeffery from GA
    Review Received: September 15, 2021
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    9 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg's policy coverage is perfect for our international trips; and cost is very competitive with other insurance; what sets this company apart and earns them a 5 star rating is their outstanding customer service and expedited claims service. We have purchased ~10 policies from Tin Leg over the last 5 years and have had 2 claims. The claims process is incredibly easy and the claims representatives are extremely helpful. At this point, we don't even shop around for other policies when we schedule an international trip - we go straight to Tin Leg.

    Julie from CO
    Review Received: September 15, 2021
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    30 out of 31 people found this review helpful
    Tin Leg policy: Luxury

    The experience so far has been very good. Just waiting the 15 days once you file a claim to see what happens.

    Norman from TX
    Review Received: September 13, 2021
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    8 out of 8 people found this review helpful

    Review Updated: 10/11/2021

    I was able to receive my claim for my lost luggage. The process was easy and fast.

    Tin Leg policy: Luxury

    Having this insurance gave me peace of mind throughout my trip.

    Laura from NY
    Review Received: September 13, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Adventure

    Although I did not have to file a claim for this insured trip with Tin Leg, I did have a great experience with their customer experience before departing. I would use them again.

    Kirk from FL
    Review Received: September 12, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Did not file a claim but customer service very responsive and helpful with adjusting my coverage after my initial purchase.

    Steve from NV
    Review Received: September 11, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Fast response. The claims done by the hospital directly with the insurance coordinator was efficient. It’s worth purchasing Tin Leg Gold for the trip.

    Nadda from NY
    Review Received: September 11, 2021
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    12 out of 12 people found this review helpful
    Tin Leg policy: Luxury

    Very helpful when I had to cancel and reschedule my trip due to the pandemic.

    Elizabeth from VA
    Review Received: September 10, 2021
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    4 out of 4 people found this review helpful