Tin Leg Travel Insurance Reviews

Our trip was delayed due to cartel activity in Puerto Vallarta, Mexico. I call customer service to verify the medial coverqage was extended. Person I spoke with very friendly and answered that question. I also inquired if this event would be covered by Travel Delay. She thought it would, but clarified she is not a claims adjustor.

We thought we mind need to file a claim, but ended up not.

Only contact was a person who tried very hard to explain a difficult concept.

Filed a claim for trip cancelation. Unable to travel due to injury to spouse. Process of submitting documents required to complete claim. Very good communication with Tin Leg Claims.

Generally a good experience. Took several tries to connect with customer service to file a claim.

Excellent experience and reasonable price for coverage.

My claim was processed but I don’t understand why the expenses for the meal and taxi I had to use during 1 day delay were not reimbursed. The explanation was not clear at all. I purchased a policy that included these items.

I purchased a policy through Tin Leg and filed a claim with them on January 30. A few days later, I received an email from Tin Leg letting me know that my claim had been transferred to RobinAssist, as this is the company that processes my type of insurance claim. I was told in the 2/2/26 email that I would be reached via email within 10 business days and as of today still have not heard anything (16 business days later). Today I called into Tin Leg and spoke with someone after being on hold intermittently for 38 minutes, only to have them tell me I have to call RobinAssist for help. I next called RobinAssist who told me they never received claim information from TinLeg so I basically have to start all over again, submitting all of my documents for my claim with RobinAssist, even though I submitted everything to Tin Leg on 1/30/26. I’m not interested in buying insurance from a company if I now have to chase down a whole nother company for help. In the future, I will not use Tin Leg if I just have to utilize a whole separate company to file a claim. It just adds an extra layer of aggravation for me in what is already a terrible process to begin with.

claim process was slow and i tried calling in to have things done in advance when i got food poisoning but was difficult and disappointing, same for delayed luggage i ended up having to pay out of pocket for both and claims are still being processed