Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,577
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AVG. MONTH
7,576
Total Reviews
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SINCE 2014
5,246
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,246 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3802
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Luxury

    Customer Service Rep was very articulate, knowledgeable and respectful. Very easy to do business with Tin Leg!

    Janet from IL
    Review Received: July 27, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Standard

    It was a pleasure obtaining insurance from Tin Leg. Thanks.

    Aloisia from NJ
    Review Received: July 26, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Economy

    Your policy is reasonably priced and covered most of my requisites.But I was really disappointed that I could not extend my insurance for 12 days. Due to several personal, but not emergency reasons. I wanted to leave later from my departing country. I contacted customer service and they informed me that only in a medical emergency or other serious matters like a death in my immediate family could guarantee an extension of my policy. Also what surprised me that medical extension is for 7 days only. In some serious conditions like a broken limb, 7 days will not be enough for a person to fly again. There is also the danger of flying so soon after an operation, 10 days are the least to avoid an embolism.
    Therefore I will recommend Squaremouth to friends and family, but I will warn them about the limitations.

    Annette from CA
    Review Received: July 26, 2019
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    10 out of 12 people found this review helpful
    Tin Leg policy: Standard

    So far so good. All dealings prompt, courteous, professional. Claim is in process.

    Charles from WI
    Review Received: July 22, 2019
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    1 out of 3 people found this review helpful

    Review Updated: 08/19/2019

    All dealings professional and timely. Very satisfied.

    Tin Leg policy: Standard

    It's nice to speak to someone who assisted in the claims process. A real, live human who seemed empathetic. Claim is in process. Scheduling with a claims agent was very easy.

    Ray from NE
    Review Received: July 21, 2019
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    6 out of 7 people found this review helpful
    Tin Leg policy: Standard

    None

    Norman from CA
    Review Received: July 21, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I was very pleased with the way my claim was handled. Tin Leg acted promptly, accepted my claim for hospitalization and the result forfeiting of fees paid in advance for tours I was unable to complete because of the hospitalization, and promptly paid my claim. I am very pleased with Tin Leg.

    Charles from CA
    Review Received: July 17, 2019
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    11 out of 11 people found this review helpful
    Tin Leg policy: Luxury

    Helpful input about insurance purchase for two people (myself and daughter) residing in different states.

    Ellen from CA
    Review Received: July 17, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    The customer service department answered my concerns about my father in law when we were told that he had developed a glioblastoma multiform brain cancer and only had a few months to live which could have caused his death during our cruise. My wife was relieved to find out we were covered, just in case.

    Bill from ID
    Review Received: July 16, 2019
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    luckily the airline comp'd me for overnight and meals for missed flight. All was well. agent was responsive when I telephoned. No claim as It was unnecessary

    Karen from CA
    Review Received: July 16, 2019
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    3 out of 3 people found this review helpful